Accounts Hosted: Unable to open file.... -6073 -816

Michael WoodMichael Wood Member Posts: 16
edited August 2016 in Accounts Hosted

Receive the error:  "Reckon accounts is unable to open the file.  It may be in use by another user......The file could also be located in a read only network folder...."

Another user is in the file, but has it in multi user mode.  I'm reluctant to ask them to log out as we really cant afford more time lost....but we really need all our licenses able to work.

We implemented -6000 resolution yesterday and got going.  Have restarted by browser (IE11) and restarted my machine (Win8.1 64Bit).

Help please... thanks in advance.

Michael

Comments

  • Nathan ElcoateNathan Elcoate Member Posts: 359
    edited June 2014
    HI Michael, just get them to switch to Single User Mode, then back to Multi User Mode and try again. Also make sure you are both looking at the same file. If not, your're login might be "stuck", in which case you can logon to Manage My Account from https://www.reckononline.com.au/login/ and release your logon under "Log Off Remote Sessions" Cheers. This will not effect the currently logged on person, as long as they are using their own login details.
  • Michael WoodMichael Wood Member Posts: 16
    edited June 2014

    Yep - that did the trick.  Thanks Nathan, appreciate the support.

    Cheers

    Michael

  • Nathan ElcoateNathan Elcoate Member Posts: 359
    edited June 2014
    Thanks Michael, no worries :-)
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