invalid online payee information message box "stuck"

JGJG Member Posts: 1
edited October 2017 in Accounts Business Range
Unable to remove this message box & can't even exit the program!


  • MirkoMirko Alumni Posts: 2,549 ✭✭
    edited November 2015
    Hey JG, welcome to the Community. Which version of Reckon Accounts are you using? Do you have a screenshot or specific error code you are experiencing? With this info I'll be able to pass this onto one of our tech support members to investigate. Thanks, Mirko
  • Natasha CharingNatasha Charing Member Posts: 1
    edited October 2017
    I am having the same issue - see screen shot...I can't exit out of this pop-up and I've tried the alt-pageup and page down thing...image
  • John GJohn G Reckon Staff Posts: 2,283 ✭✭
    edited October 2017
    Welcome to the Reckon Community Natasha.

    Its sound like your Supplier record has developed a corruption.  Please do the following:
    1. Create a fresh backup of your company file.
    2. Rename this Supplier with another name like Renamed - right-click supplier > Edit Supplier and change Supplier Name field.
    3. Create a new Supplier Record in the original name
    4. Rename the old Supplier back to the original name
    5. When asked to merge, answer YES.
    Please try your function again.


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