invalid online payee information message box "stuck"

JGJG Member Posts: 1
edited October 2017 in Accounts Business Range
Unable to remove this message box & can't even exit the program!

Comments

  • MirkoMirko Alumni Posts: 2,549 ✭✭
    edited November 2015
    Hey JG, welcome to the Community. Which version of Reckon Accounts are you using? Do you have a screenshot or specific error code you are experiencing? With this info I'll be able to pass this onto one of our tech support members to investigate. Thanks, Mirko
  • Natasha CharingNatasha Charing Member Posts: 1
    edited October 2017
    I am having the same issue - see screen shot...I can't exit out of this pop-up and I've tried the alt-pageup and page down thing...image
  • John GJohn G Reckon Staff Posts: 2,283 ✭✭
    edited October 2017
    Welcome to the Reckon Community Natasha.

    Its sound like your Supplier record has developed a corruption.  Please do the following:
    1. Create a fresh backup of your company file.
    2. Rename this Supplier with another name like Renamed - right-click supplier > Edit Supplier and change Supplier Name field.
    3. Create a new Supplier Record in the original name
    4. Rename the old Supplier back to the original name
    5. When asked to merge, answer YES.
    Please try your function again.


    regards,
    John.

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