New search function in POS 2014 problems
Last week end I upgraded 3 back office computers to RA 14 and 2 shop computers to POS 14.
All went well until yesterday morning when staff started complaining about how hopeless the search function is in POS 14. We are a hardware store with nearly 11,000 items, the terminals are set to search 'description' rather than item code. With POS13 all that was needed to search for Radiata (we have about 60 different radiata items in the store) was to type 'rad' and this would show you the list of different items of radiata, ie profile/size/finishes. Now in POS14 it starts at 'brad' then after 20-30 clicks of Next you see the start of the radiata.
Staff are totally frustrated about the way POS14 carries out the search. I noticed that on the back office (administrator) version it still searches the way it did in POS13 but not at the terminals. Radiata is only one example of the problem, nearly all our timber is creating a headache for the staff. We carry a lot of products that don't have barcodes so the search function is used every second or third transaction.
Has anyone found a work around, short of barcoding every stick of timber and every brick in the shop?
Is it possible to change the way POS searches it's database?
Help, the staff are going to string me up if I don't solve this!