Stock price download no longer active as of 1 August

MirkoMirko Alumni Posts: 2,601 ✭✭
edited August 28 in Accounts Business Range

On 1 August 2014, the current stock price quotes download functionality will no longer be active and is to be replaced by a service on a new platform.

This is a result of a forced technology change to the domain name servers from which the data is delivered, which takes effect on 1 August. Therefore from this date onwards the stock price quotes download in your current software is expected to cease.

Under these circumstances we have moved the service to a new platform, which will be available in our latest version - Reckon Accounts Personal Plus and Home & Business 2015. If you are currently using this functionality and wish to continue to use it, an upgrade to the 2015 version is required. In the meantime, you may manually update your stock prices from ASX.

A guide on how to manually update your share prices is available within the community.


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Comments

  • David WarrenDavid Warren Member Posts: 4
    edited September 2014
    I cannot believe that the company can only give it's customers 2 days notice that the stock downloading will no longer be available, AND that we will have to wait 7 days before being able to get an update to allow it. Yes, it will be available in the 2015 version however that was to be released in the second quarter of 2014 (see below for extract from email). My confidence in this company is being sorely tested.

    Reckon Accounts Personal Plus is the new name for Quicken Personal Plus. For a limited time as a loyal customer, if you upgrade to the latest release you may be eligible to benefit from a range of special offers:*

    image
    A free upgrade to Reckon Accounts Personal Plus 2014, due out in the second quarter of 2014, worth up to $140

    And yes, I did upgrade.


  • John CampbellJohn Campbell Member Posts: 265
    edited February 2017

    As a user of Quicken for nearly 20 years, I too have been struggling with the share price updates, and over the last 10 years I have repeatedly emailed requests to improve the functionality, so that I could more easily export and import the price information to correct when I forget to update every 7 days. The rare responses from Quicken/Reckon has been less than satisfactory. 

    Now we are given 24 hours notice that the service is to be removed, with the excuse of a change of server. Surely if it is only a change of server, this could have been more seamlessly applied to the existing software. Why couldn't the previous server functionality be provided at a new address so our existing software continue to work ?

    This appears to be a poorly planned change, with little regard for the QPP user community. My only hope is the new server provides some improved functionality, although the past history of support for share price downloads makes me sceptical.

    We have been your loyal customers and I don't think you should take that for granted in this way.


  • gp docgp doc Member Posts: 10
    edited September 2014

    Incompetence is no excuse for personal failure I paid $249 on 26 June for a full year I expect my renewal next year to allow for every minute that I cannot download .  Why do you think I have purchased this software to manage a share portfolio.   I am disgusted with this customer service.

    Will I be able to download from 7 August 2014 if not will apply for a full refund.

  • gp docgp doc Member Posts: 10
    edited September 2014

    Hi John

    Your comment was better constructed but my anger is causing me to think very unkindly of the Reckon incompetence... Will start to look for another program when I finish typing this.  I have used all their products for about 20 years also will I be with them next year ?

  • Cynical PierreCynical Pierre Member Posts: 1
    edited September 2014
    Not happy, Mirko. I migrated to Reckon Accounts Personal Plus specifically for the stock updates. In fact, the stock updates is probably the primary reason anyone would install it. So now you are giving your valued customers 2 days notice that it is about to be pulled? What would you say to your own internal IT guys if they gave you 2 days notice that your email was going down for a week ? Nothing you could publish on this forum, I reckon. Poor effort .... I'll be looking at alternatives now.
  • MirkoMirko Alumni Posts: 2,601 ✭✭
    edited August 28
    Hi,

    Thank you all for your feedback. Reckon Accounts personal products will be updated in August. The new version, available from 7 August, will provide share price feeds via a new reckon.com domain in the product. For current users of the share price download functionality in Reckon Accounts Personal Plus and Reckon Accounts Home & Business, this means you’ll need to upgrade to the latest program to use that feature. The feature has not been removed, it just means that the domain in the product used to download share prices has been moved, which requires users to upgrade. We had hoped to provide a more seamless experience for our users and more notice of this change, but unfortunately this hasn’t been possible, we apologise for this.  On 1 August 2014 the quicken.com.au domain, which is currently used to fetch share prices, will become owned by Intuit in the U.S. and we will replace this with a new share price feed in the product using the reckon.com domain. In the long-term having this functionality on our infrastructure will be better for our customers as it gives us greater control over how the feeds connect with the program, however in the short-term it does also mean that there may be several days when customers are unable to use the share price functionality. As part of this change we have taken steps to provide eligible customers with discounts on the 2015 Reckon Accounts personal programs, as below:
    • Customers who activated Reckon Accounts Personal Plus and Reckon Accounts Home & Business on or after 1 August 2013 are entitled to a free upgrade;
    • Current Reckon Accounts Personal Plus and Reckon Accounts Home & Business subscription customers are entitled to the free upgrade;
    • Current advantage customers using Reckon Accounts Personal Plus and Reckon Accounts Home & Business are entitled to the free upgrade;
    • Those customers using Reckon Accounts Personal Plus and Reckon Accounts Home & Business that activated before the 31 July 2013 will get a pro-rata discount;
    • Share price download for Upgrade and full version customers runs for 2 years from activation. Therefore customers who activated on or before 31st July 2012 would need purchase an upgrade
    If you let us know what product you’re currently using we can let you know what options we have for you, you should also feel free to post any further questions you have about the new version of the program or the share price functionality.
  • Kevin KKevin K Member Posts: 3
    edited September 2014
    This reply was created from a merged topic originally titled Perfect way to create disatisfied customers. I Reckon that Reckon has found the perfect way to create customer dissatisfaction. What really upset me was the short notice that a highly valued feature of this product is going to be lost. I have been a subscriber to this software for many years (started about 1999) largely because of this Stock price download feature and to loose it at extremely short notice is disappointing to say the least made worse by the lack of knowledge of what the Reckon replacement product will cost. I am now looking for other software that will meet my needs. Any suggestions?
  • DougDoug Member Posts: 6
    edited September 2017
    Doug here from Sharesight. We might be able to help. You can maintain your portfolios in our system - we automatically update investment portfolios with price, dividend, and corporate action data every day.

    All data is exportable, which could then be fed into Reckon from what I understand.

    This way you'd be relying on a purpose built portfolio tracking and tax app vs an accounting app.


  • gp docgp doc Member Posts: 10
    edited August 2014

    When will the new "RECKON Accounts Home and Buisness 2013 R1" replacement program be available.

    This program should be in my letterbox now.

  • gp docgp doc Member Posts: 10
    edited August 2014
    When will the new software package be delivered to my Post Box???
  • gp docgp doc Member Posts: 10
    edited August 2014
    Had a brief look at sharesight  it does not have the bank account features but the share side is OK.
  • DougDoug Member Posts: 6
    edited November 2014
    Hi GP Doc - we integrate with Macquarie Cash Management accounts and will by next week offer bank account features via our Xero integration (we'll pull back all bank account data from any connected Xero account)

    Our YouTube channel already has a  how to video on this posted.?
  • Keely AnthonyKeely Anthony Member Posts: 1
    edited November 2015
    OK... its August 7th, 6:52pm EST... where's Reckon Accounts Personal Plus or H&B 2015????
  • gp docgp doc Member Posts: 10
    edited September 2014
    I wish Reckon could count no wonder they have problem with accounting packages
  • MirkoMirko Alumni Posts: 2,601 ✭✭
    edited November 2015
    Hi Keely & GP Doc, I've chased this up on your behalves to clarify the situation. RA Personal 2015 will be out on Monday, there has been some final testing deployed to ensure the release occurs without a hitch. My apologies for the timing of this notice. I have been assured that the product will go live Monday 11th August. Thank you for your patience and understanding. - Mirko
  • Trevor WatsonTrevor Watson Member Posts: 80
    edited September 2014

    Couldn't users just create/edit their HOSTS file to point the quicken.com.au to reckon.com IP address?

    http://www.makeuseof.com/tag/6-surprising-uses-for-the-windows-hosts-file/

  • pmchristo .pmchristo . Member Posts: 4
    edited September 2014

    What other software has the same or better features than Quicken Personal Plus?

    You could not write a better instructional manual on how to get rid of customers with the way this whole upgrade thing (capped off with the stock data fiasco) has been managed.



  • David WarrenDavid Warren Member Posts: 4
    edited September 2014
    I have found ibank 5 for the mac is working quite well.
  • Chris ChalkleyChris Chalkley Member Posts: 3
    edited September 2014
    How do I get this upgrade?

  • Chris ChalkleyChris Chalkley Member Posts: 3
    edited September 2014
    Just like the others, I have been using Quicken since 1997, precisely because it can marry my share portfolios transactions and values with my bank balances. How do I get this upgrade?
  • Narky OneNarky One Member Posts: 69
    edited February 2017
    I am still on Personal Plus 2013 - not wanting to install PP 2015 until I absolutely have to (it is dangerous to dive into murky waters!).
    Until now, the Stock Price download has kept on working in 2013, despite the notice above that it would cease on 1 August. Until last night that is. For Australian stocks, my latest prices are 28/8/14, but if it was working still or properly, they would be 29/8/14. Interestingly, the US stocks have updated to 29/8/14.
    Does anyone know for sure that the updates using Personal Plus 2013 have now permanently ceased? If so, I will need to take that plunge into the murky waters and install 2015. I have started my prayers, in case.
  • Jane DillonJane Dillon Member Posts: 3
    edited November 2015

    I bought the update for PP2013 and installed it but it still won't update the stock quotes. Can't reinstall as the link no longer works. I thought I was buying an update to 2014 but my program still say 2013


  • BradBrad Member Posts: 1
    edited September 2014
    I too am aghast at what quicken have done here and they have lost my loyalty. I have downloaded bank 5 for mac and am attempting to migrate my data from ReckonAccounts Personal Plus 2013. It seems that bank can only import data one account at a time via qif format. However, I cannot see how to export my data from personal plus - does anyone have any suggestions? methinks quicken have locked up MY data in their product so I have no means of migrating to another package.
  • MirkoMirko Alumni Posts: 2,601 ✭✭
    edited November 2015
    Hi Jane, the upgrade should be 2015. Please give customer service a call on 1800 RECKON to look into this matter. Thanks, Mirko.
  • Tim D'ElmaineTim D'Elmaine Member Posts: 1
    edited September 2014
    I also need to be able to continue updating daily stock prices.
    How do I obtain the free upgrade?
  • Jane DillonJane Dillon Member Posts: 3
    edited September 2014

    Thanks Mirko I got on to them and now have the correct upgrade. It all works

    Jane


  • Jane DillonJane Dillon Member Posts: 3
    edited September 2014

    The upgrade I got was not free but discounted for the time left on our program. They did a pro-rata discount so I think the price depends on how long you have left on your existing licence


  • Jacqueline FearnleyJacqueline Fearnley Member Posts: 1
    edited September 2014
    I just saw that Sharesight is now offering Xero Cashbook for $15 a month. Could be a good alternative. http://sharesight.com/cashbook
  • Michael SandnerMichael Sandner Member Posts: 24
    edited September 2014
    I have been using fully paid versions of this software for nearly 20 years and will not stay in the silent portion of the community who fail to complain about the  shoddy state of the  services  we have paid for.
    Given my long term investment I have been loathe to explore alternatives  but given  a choice between spending time to make this  software work or break in new software it is clear what the choice should be.
    Reckon , You should be ashamed of yourself.
    You should have done better.
    Guess what !
    The experience I received here shall be reflected in my future choice of  software for  my business and  in my recommendations  to friends, colleagues and  anyone  who asks.

  • KeithKeith Member Posts: 3
    edited October 2014

    I have copied below a post I put on Quicken USA (Intuit) website as my Reckon HAB took me there when I had a question.  The people there redirected me to the Reckon web.  I hope this helps some of you who struggled to make sense of what Reckon has done to the share download....:

    "After much reading on https://community.reckon.com.au/reckon/topics/how_to_manually_update_share_prices_in_personal_plus_hab?topic-reply-list[settings][page]=2#topic-reply-list     for
    the last 24hrs (for goodness sake, they suggested manually putting in the share/stock prices!!) and many dead end links asking me to pay for upgrades I finally find this URL:
    http://members.reckon.com/Login.aspx?ReturnUrl=%2fSubscription%2fDefault.aspx which is a "members" login (member = current subscriber with ID and PIN)  which tells me I am eligible for a "free" upgrade (even though I'm already subscribed well into next year) which I am downloading now.  Hope these links are helpful to anyone who struggled like me (even though it's on an Intuit site and not a Reckon site).  Thanks to all for their help"

This discussion has been closed.