11am Tuesday , System logs me out during reconcile process, can't log back in ?????? Black screen.

Living DesignLiving Design Member Posts: 5
edited April 2017 in Accounts Hosted
11am Tuesday morning New Zealand time, System logs me out during reconcile process, can't log back in ?????? Black screen. Full Internet connection. Can this please solved. Total interruption from work.

Comments

  • John GJohn G Reckon Staff Posts: 2,288 ✭✭
    edited February 2017
    Hi Living Design,
    ,
    I'm sorry that you are still having problems.

    Some users are still experiencing login issues this morning, and our phones are busy as well. 
    Our IT is still working on restoring normal access.  

    If you experience problems logging on, please review our notes in our Announcement post at:
    https://community.reckon.com.au/reckon/topics/update_on_accounts_hosted_issues_11_august_2014
    You can check this announcement post for status updates.

    Due to the nature of the issue trying to access every 10 minutes or so is still the best strategy.  

    I thank you for your patience.


    regards,
    John
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