gob smacked -Frustrated installation

Michael ArtzMichael Artz Member Posts: 7
So April I updated to Reckon 2013 to update my share prices in SMSF and personal accounts... July Im told this service is ending
September I purchase 2015
Today I have ... run installation . Installer unzips(5mins); installer informs me there is a previous version installed
remove and run installer
   Installer unzips (5mins); Installer proceeds and begins to run program(7mins) program stops and tells me the program is corrupt (not my data)

Try again... oops didnt uninstall
Try again same error
download new installation exe
try again didnt uninstall
try again  - fail
uninstall
re-install (without HUBB or converter)...installation is hanging on blue progress bar at around 80%

All this when I would expect to be still using quite happily the software purchased in April, less than 6 months ago!!

Comments

  • Robyn Kelly (Partner)Robyn Kelly (Partner) Accredited Partner Posts: 534
    edited September 2019
  • Michael ArtzMichael Artz Member Posts: 7
    edited September 2014
    thanks found these, followed still no joy

    I wish there were an alternative company offering something similar...oh wait!
  • Robyn Kelly (Partner)Robyn Kelly (Partner) Accredited Partner Posts: 534
    edited September 2019
    Did you do a clean uninstall & then restart in safe mode?  Of course make sure you have at least one backup of your data first.  Then do a clean uninstall, meaning deleting anything (folders etc) to do with Quicken, Reckon, Intuit on your computer, emptying the recycle bin & restarting in safe mode to re-install?
    Just trying to help
    Regards, Robyn Kelly
  • Robyn Kelly (Partner)Robyn Kelly (Partner) Accredited Partner Posts: 534
    edited September 2019
    Oh and make sure anti-virus is off when trying to re-install please.
  • Michael ArtzMichael Artz Member Posts: 7
    edited September 2014
    BTW the files referred to in this article seem outdated? 
    It is currently installing in Program FIles(x86)/Reckon
  • Michael ArtzMichael Artz Member Posts: 7
    edited September 2014
    anti virus has been off (since the first installation)
  • Michael ArtzMichael Artz Member Posts: 7
    edited September 2014
    negative on the safe mode...but honestly..need it be this hard? Hardly instils confidence!
  • Michael ArtzMichael Artz Member Posts: 7
    edited September 2014
    image
    Currently staring at this (again)...at least it's not an error. Im gonna have (another ) coffee only wasted 2 hours on this today!
  • Michael ArtzMichael Artz Member Posts: 7
    edited September 2014
    Oh at least they admitted that I shouldn't have had to pay for an upgrade within 4 months!

    Glad I asked...
Sign In or Register to comment.