black screen

BenBen Member Posts: 34
edited April 2018 in Accounts Hosted
I am getting the black screen when i log in ?

Comments

  • MirkoMirko Alumni Posts: 2,054 ✭✭
    edited November 2015
    Hey Ben, check the Control Panel for any hanging sessions - if there remove them and try to log back in. If there are no hanging sessions, please give tech support a call for one to one troubleshooting. ^Mirko
  • Chris MilChris Mil Member Posts: 17
    edited January 2017
    Yep, same blackness here.
  • MirkoMirko Alumni Posts: 2,054 ✭✭
    edited November 2015
    Hey Chris, please check if there are any remote sessions which can be removed and try again. Alternatively, give our tech support team a call. Cheers, Mirko.
  • RobinRobin Member Posts: 66
    edited January 2015
    I have Black screen as well. Logged in / Out still same. Help.
  • MirkoMirko Alumni Posts: 2,054 ✭✭
    edited November 2015
    Hy Robin, check for any hanging sessions in control panel. If there are none there please give tech support a call for one to one assistance in troubleshooting your error. ^Mirko
  • BenBen Member Posts: 34
    edited April 2018
    Hi Guys,
    Try logging out thru the control panel. If that does not work, you will have to call the tech guys and they will log you out on their end. Then you can log back in.
    Apparently it is an issue that started this morning, and it should be fixed in the maintenance shutdown tonight.
  • BenBen Member Posts: 34
    edited April 2018
    PS. I dont know what "checking for hanging sessions" means, or where you find these hanging sessions.
  • Rosemary HarrisonRosemary Harrison Member Posts: 16
    edited March 2016
    I also have a black screen and a client has rung me as well.  No hanging session.  Will call support.

  • Wendy McPheeWendy McPhee Member Posts: 2
    edited January 2015
    I am also having this problem today. Has been fine previously.

This discussion has been closed.