Had to replace a crashed hard drive but how do I now reinstall?

ChrisChris Member Posts: 10
edited December 2019 in Accounts Personal Range

I upgraded my 2011 version of Quicken Personal Plus to Reckon 2105 late last year via an online download. My hard drive recently crashed and had to be replaced. How do I now reinstall Personal Plus 2015? I only have a 2011 version CD.

Comments

  • ZappyZappy Accredited Partner Posts: 4,688 ✭✭✭
    edited August 2019
    Send me an email and I'll shoot you a copy [email protected]
  • MirkoMirko Alumni Posts: 2,549 ✭✭
    edited November 2015
    Hey Chris, welcome to the Community. Please go to www.reckon.com and download the trial version of 2015. Once downloaded and installed use the keycode you were provided when you upgraded to 2015 originally. Should you have any trouble with the key codes or require 2015 on a disk please give Customer Service a call on 1800 RECKON. ^Mirko
  • ChrisChris Member Posts: 10
    edited March 2015
    Thanks for the quick response!
  • ChrisChris Member Posts: 10
    edited August 2019
    Now have Reckon reinstalled onto my computer. I have my pre-crash files backed up onto an external hard drive but I'm confused as to which one/s I need to restore...HCX, IDX, QEL, QPH, and/or Reckon Accounts? Appreciate some advice!
  • ZappyZappy Accredited Partner Posts: 4,688 ✭✭✭
    edited August 2019
    Chris mate it's the qdf file. Isn't it confusing?
  • ChrisChris Member Posts: 10
    edited March 2015
    Thanks heaps Kevin...really appreciate your help. Everything up and running now. 14 years of data restored!
  • ZappyZappy Accredited Partner Posts: 4,688 ✭✭✭
    edited August 2019
    Chris mate this is what I do. Tell no one else;)
  • Data RecData Rec Reckon Staff Posts: 806 ✭✭
    edited December 2016
    Chris, 

    When you backed up the data set, it created copies of the primary file (QDF) as well as the supplementary files (QEL, QPH, IDX, HCX, etc).

    Make sure you copy ALL of the supplementary files from your external hard drive, onto your PC and not just the QDF file.

    If you leave out files from the data file set, you will likely lose information.

    * Data Recovery Team *

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • Data RecData Rec Reckon Staff Posts: 806 ✭✭
    edited July 2019


    When you back up a Reckon Accounts Personal range data set, it creates copies of the primary file (QDF) as well as the supplementary files (QEL, QPH, IDX, HCX, etc).

    We recommend that you make use of the newer feature which consolidates all files into a single compressed archive (.RKN) 

    This makes it easier to restore than getting confused as to which files are needed when restoring.

    If you leave out files from the data file set, you will likely lose information.

    * Data Recovery Team *

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • ZappyZappy Accredited Partner Posts: 4,688 ✭✭✭
    edited June 2016
    Really, what data exactly?
  • ChrisChris Member Posts: 10
    edited March 2015
    What's really confusing now is how do I turn off the annoying sounds? There seems to be no option under Edit- Preferences menu??? I'm sure it used to be there.
  • Data RecData Rec Reckon Staff Posts: 806 ✭✭
    edited December 2016
    If you leave out the QPH, you'll lose share price history for example.

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • ZappyZappy Accredited Partner Posts: 4,688 ✭✭✭
    edited August 2019
    Yup. Send me an email [email protected] Or 0407744914
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