so many problems with Reckon started new system which is absolutely amazing 'Xero' I can no longer l

Michelle MichelleMichelle Michelle Member Posts: 6
edited July 15 in Accounts Hosted
so many problems with Reckon started new system which is absolutely amazing 'Xero' i had told reckon I'm changing account software in next month but they have now logged me out so I can no longer login to any access at all

Comments

  • Michelle MichelleMichelle Michelle Member Posts: 6
    edited August 2015
    I can no longer log into reckon even though I am still subscribing, and its my Business that is in jeopardy, reckon not allowing me in

  • John GraetzJohn Graetz Member Posts: 1,652 ✭✭
    edited July 15
    Have you asked Reckon why they have locked you out?  Perhaps you have a different problem than the one that you are telling us.  John G
  • Michelle MichelleMichelle Michelle Member Posts: 6
    edited August 2015
    Yes and they have tried a reboot/refresh of new pass word, also it will not accept my user ID or email to direct any changes, I have been escalated but I unfortunately need to get into my accounts today and yesterday etc

  • Michelle MichelleMichelle Michelle Member Posts: 6
    edited August 2015
    29 mins waiting for Tech support  where he said Im still subscribed and they will escalate as he changed password and refreshed system to no avail....hope
    fully it won't take long :|

  • Reckon FAQsReckon FAQs Reckon Staff Posts: 703 ✭✭
    edited March 2017
    Hi Michelle,

    Please send me your Customer ID to [email protected] and I will investigate where matters are at this stage.

    regards,
    John.
  • Michelle MichelleMichelle Michelle Member Posts: 6
    edited August 2015
    Yay sorted !

  • Reckon FAQsReckon FAQs Reckon Staff Posts: 703 ✭✭
    edited March 2017
    Great to hear Michelle.

    regards,
    John.
  • John GraetzJohn Graetz Member Posts: 1,652 ✭✭
    edited July 15
    Good to see that in respect to your problem you now have Xero issues with Reckon!!  John G
  • gazza73gazza73 Accredited Partner Posts: 1,438 ✭✭
    edited February 2017
    Michelle / John (Reckon).


    So what was the actual problem here today with the inability for Michelle to log in?    I feel that the subject of this forum article, and the initial concern that was raised, has not been explained at all, and as a sideline reader of this article,  I feel that the real issue has not been satisfactorily explained and/or Michelle has left readers with a particular view of what she felt had happened,   These sort of articles don't truly explain what the issues are, and lead to all manner of different conclusions.

    How about a full explanation of what may have happened here, John?

    Michelle may have some former basis for desiring a switch,  but this seems to be a second issue.

    Gary



  • Michelle MichelleMichelle Michelle Member Posts: 6
    edited February 2017
    I'm trying to delete what was initially a search and it was posted so how to delete? The three issues have been solved once again
  • gazza73gazza73 Accredited Partner Posts: 1,438 ✭✭
    edited December 2016
    Michelle.  I believe that only Mirko, the forum administrator, can remove forum articles.  But glad your three issues were solved.

    Gary?
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