setting up a new company in hosted
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Sara_7151075
Member Posts: 66 ✭
Help, I'm trying to set up a new company in Reckon accounts hosted.
I've started the setup interview, and have come to a stand still at saving the interview, it doesn't let you go any further until it is saved.
The problem is... I select save once I've chosen the file destination.... from here nothing happens! No response!
I've tried logging in again.... still the same
I've started the setup interview, and have come to a stand still at saving the interview, it doesn't let you go any further until it is saved.
The problem is... I select save once I've chosen the file destination.... from here nothing happens! No response!
I've tried logging in again.... still the same
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Comments
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figured it out.... Remove the asterix when renaming the .QBW file
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Hi Sara,
Yes for some reason the file name doesn't populate all the time???
Similar for backups too....
But yes you can name it with just removing the asterisk.
Kind regards,
Sally McIntosh (sally@samsolutions.com.au)
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New Problem, the company disappears after 2 days of setup.... Ive set it up twice now.... second time I backed it up and it still disappeared !!!
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Hi Sara,
File > Open or Restore Company > Open a Company File > navigate to Q drive and can you see the file you created there? Could it be in a folder in Q drive?
Hope this helps,
regards,
John.0 -
That bit works.... I did this yesterday! However today.... Gone again! Why won't it stay there?
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Hi Sara,
It will be best if you call Technical Support to resolve this issue.
regards,
John.0
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