setting up a new company in hosted

SaraSara Member Posts: 69
edited September 2017 in Accounts Hosted
Help, I'm trying to set up a new company in Reckon accounts hosted.

I've started the setup interview, and have come to a stand still at saving the interview, it doesn't let you go any further until it is saved.
The problem is... I select save once I've chosen the file destination.... from here nothing happens! No response!

I've tried logging in again.... still the sameimage

Comments

  • SaraSara Member Posts: 69
    edited September 2017
    figured it out.... Remove the asterix when renaming the .QBW file
  • Sally McIntosh, Accredited ConsultantSally McIntosh, Accredited Consultant Accredited Partner Posts: 648
    edited February 2017
    Hi Sara,
    Yes for some reason the file name doesn't populate all the time???
    Similar for backups too....
    But yes you can name it with just removing the asterisk.
    Kind regards,
    Sally McIntosh ([email protected])
  • SaraSara Member Posts: 69
    edited September 2017
    New Problem, the company disappears after 2 days of setup.... Ive set it up twice now.... second time I backed it up and it still disappeared !!!

  • John GJohn G Reckon Staff Posts: 2,283 ✭✭
    edited February 2017
    Hi Sara,

    File > Open or Restore Company > Open a Company File > navigate to Q drive and can you see the file you created there?  Could it be in a folder in Q drive?

    Hope this helps,

    regards,
    John.
  • SaraSara Member Posts: 69
    edited September 2017
    That bit works.... I did this yesterday! However today.... Gone again! Why won't it stay there?
  • John GJohn G Reckon Staff Posts: 2,283 ✭✭
    edited February 2017
    Hi Sara,

    It will be best if you call Technical Support to resolve this issue.

    regards,
    John.
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