Hi Andrew, Tim and John
I have had many bugs, features acknowledged and even implemented with Reckon. Some of these were my own and some are a request of my clients. It is a bit harder with Accounts than Reckon One, as it is a totally different product, so in fact from my experience I have found they do listen.
But I must say with Reckon One I regularly see my issues answered and fixed (sometimes very quickly), Reckon One is the equivalent of QBO ie. they are both Cloud Products, thus have a different structure to Reckon Accounts which is a Hosted Product and effectively the same as the Desktop version.
As a tip, if you consult with your local Accredited Partner, they may be able to push for your issue, but you must realise that these are prioritised. Another way of looking at it is was your issue important on a whole. Perhaps there are more in demand issues being worked on that you are not aware of.
Best of luck, I hope you are able to find a work around with your issues.