Hosted and the Reckon mobile app?

Michael BensteadMichael Benstead Member Posts: 1
edited September 2018 in Accounts Hosted
I can logon no problems to the browser based hosted system but the Reckon app on Android just keeps saying "Access Denied" I have tried using the numerical username and the alpha username to no avail. Is the mobile app broken due to all the recent dramas since the Hosted system went live?

Comments

  • MirkoMirko Alumni Posts: 2,549 ✭✭
    edited November 2015
    Hi Michael, thanks for reaching out to us. At this point in time the mobile app provides access to Reckon One only. To log in to Hosted on your phone you would use your mobile browser (i.e.: Chrome on your Android). Thanks, Mirko.
  • DebraDebra Member Posts: 26
    edited September 2014
    I am using my google chrome browser, when I get to the final log in for my individual company Sony Xperia will not bring the keyboard up to type my password. Did you have this problem. What do I do?

  • Steven KImSteven KIm Member Posts: 3
    edited March 2015
    I have same problem and asked help....

  • Fahan MastropaoloFahan Mastropaolo Member Posts: 1
    edited September 2018
    I can see by the comments here that this issue is over a year old..  When can we access Accounts Hosted via a reliable app...??   I can never log in when I need to ... I just get a black screen.  Incredibly frustrating...  
  • RavRav Administrator Posts: 11,112 Administrator
    edited December 2016
    Hi there Fahan,

    I've just tested logging into Hosted using Chrome on a iPad Air (1st Gen) & a Galaxy S6 Edge Plus and was able to log in successfully.

    Which device/set up are you using when you encounter your issue?
    In regard to the black screen, please try the following and see if it helps -

    Go into the CONTROL PANEL > Log off Remote Sessions. 
    If there is a session there, please log that off.

    Then from dashboard click on Settings icon (top right-hand corner) and then select Log Off.

    Close your browser completely (all tabs and windows). Restart browser and try to log in again.

    Cheers
    Rav
  • cosmiccosmic Reckon Developer Partner Posts: 1,184 ✭✭
    edited December 2016
    HI Rav, when you get time please call me on 02 95411338, or mobile 0407068942
    thanks
  • MarinaMarina Member Posts: 4
    edited March 2016
    When is an App likely to come out for Hosted?  I have 5 users on this product and being on the road and taking orders the Ipad is much easier but logging in through a browser is not easy or workable....

  • cosmiccosmic Reckon Developer Partner Posts: 1,184 ✭✭
    edited December 2016
    hI Marina, what functions you wanting ability to do invoice we got that almost coming
    we can give you a trial of the invapp   if you give me your info
    and mobile time sheet we have desktop ready and working .
    working on RAH connection for mobile time sheet.
    send me more info please via email
    thks

  • MarinaMarina Member Posts: 4
    edited March 2016
    Hi Chandra the functions we require are invoicing using items/inventory is the main function we require.  What info do you require from me for us to give the trial a go?
  • cosmiccosmic Reckon Developer Partner Posts: 1,184 ✭✭
    edited December 2016
    AWESOME , YES THATS WHAT HAVE
  • MarinaMarina Member Posts: 4
    edited March 2016
    Great!!  How do we access the app?
  • cosmiccosmic Reckon Developer Partner Posts: 1,184 ✭✭
    edited December 2016
    Marina, as its on trial, you  need to call so that we can show how to access, thats the best way , we have the info in my website . best bet is to call to discuss , we customise to suit your business.
  • cosmiccosmic Reckon Developer Partner Posts: 1,184 ✭✭
    edited December 2016
    hi Marina, i am waiting for you , we will need to setup your data file , so if you are still keen , pls call me .or we can just give you our dummy setup and u can test the  sample data file we have in RAH .
  • MarinaMarina Member Posts: 4
    edited March 2016
    Hi Chandra - before we proceed can you advise if there is a cost involved for your product and if so how much?  Then I can take it to the directors to see if they want to proceed
  • cosmiccosmic Reckon Developer Partner Posts: 1,184 ✭✭
    edited December 2016
    hi , NO COST TRY IT FREE TILL YOU ARE HAPPY, then we can discuss , it will subs based or we have once off  option. BUT FOR NOW ITS FREE TO USE
  • Terry BeksTerry Beks Member Posts: 4
    edited March 2017
    Is there a fix for this problem get?
  • cosmiccosmic Reckon Developer Partner Posts: 1,184 ✭✭
    edited March 2017
    yes , we are already live , and got customers using.
    send me the email so i can tell you what we  require .
    thanks
    0407068942
This discussion has been closed.