Reckon Accounts Hosted - Login Issue 1 March - RESOLVED

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Comments

  • Taranaki TyreTorqueTaranaki TyreTorque Member Posts: 2
    edited February 2016
    Just get Quickbooks download that way there are no "on line" problems which are the only problems we ever have......

  • RavRav Administrator Posts: 10,790 Administrator
    edited December 2016
    Hi Sue,
    Updates will be provided here including an ETA as soon as I receive firm word on this.
  • RavRav Administrator Posts: 10,790 Administrator
    edited December 2016
    No it most certainly isn't Annelys, and I'm sincerely sorry for the inconvenience this is causing. The team are working on this as we speak and further updates will be provided in this thread.

    Thank you for your patience

    Rav
  • RavRav Administrator Posts: 10,790 Administrator
    edited December 2016
    Hi Fiona, I'll share an ETA on resolution as soon as I can. 
  • ScallywaggScallywagg Member Posts: 7
    edited September 2016
    any chance of an update for ETA. i can only drink so much coffee 
  • RavRav Administrator Posts: 10,790 Administrator
    edited December 2016
    Hi Lynda, I'll share an ETA on resolution as soon as I can. 
  • Lydia OLydia O Member Posts: 1
    edited February 2016
    REALLY NEED that UPDATE!!!!! Thanks
  • RavRav Administrator Posts: 10,790 Administrator
    edited December 2016
    Hi guys,
    Our full resources have been employed to resolve this issue and the team are working on this as we speak.

    Unfortunately, I don't have an ETA just yet but will share this info as soon as I receive a firm indication from the team.

    Really appreciate your patience and apologies for the frustration this issue is causing today.

    Rav
  • PatPat Member Posts: 4
    edited February 2016
    We arrived early this morning to close the books on time this month, at this moment because reckon problems we are 4 employees waiting for a solution from 7 AM, The worst, we don't know when will be fixed. invelibable. Looking for a new online software for the new financial year.
  • IONAIONA Member Posts: 2
    edited March 2016
    Why did we ever decide to move to an online based system. This is ridiculous! We have pays to process this morning as I really don't want to have to do a manual run! This issue has been happening intermittently for the last month!!!
  • Robert LeeRobert Lee Member Posts: 13
    edited February 2017
    Yep I am on coffee number 3.. I cant do anything.. Please an estimated time of restoration of service??
  • Steve StokesSteve Stokes Member Posts: 30
    edited February 2016
    What do you consider a long term issue given that it has already been a number of hours that the system has been unavailable and no further details on the issue nor an ETA provided ?
  • Arlette MasonArlette Mason Member Posts: 2
    edited February 2016
    I hear you!! 
  • RavRav Administrator Posts: 10,790 Administrator
    edited December 2016
    Working on obtaining an indication on that as we speak Robert. Will share as soon as I can.

    Apologies for the inconvenience this is causing and thank you for your patience with us.

    Rav
  • Narelle BesselingNarelle Besseling Member Posts: 8
    edited February 2016
    Well, I think I will send my casual home, we can't do anything!  Bugger!

  • John MiddletonJohn Middleton Member Posts: 3
    edited February 2016
    no patience I've got staff standing around unable to make deliveries
  • Narelle BesselingNarelle Besseling Member Posts: 8
    edited February 2016
    It was earlier than that for me! I thought it was my system so I rebooted etc.LOL
    I must say it is a bit frustrating given it is the 1st of the month

  • RavRav Administrator Posts: 10,790 Administrator
    edited December 2016
    I'll share this info as soon as I receive firm indication from the IT team working on the solution.

    Apologies for the inconvenience this is causing.

    Rav
  • Sharon ErdrichSharon Erdrich Member Posts: 6
    edited February 2016
    We become impatient.  That is the problem. 
  • Paula AndrewsPaula Andrews Member Posts: 2
    edited February 2016
    Grhhh!!!!!!!!!!!!
  • MelissaMelissa Member Posts: 42
    edited February 2017
    Great to know you are aware of the problem and are working on the issue :) Fingers crossed it's back up again very soon.
  • Sharon ErdrichSharon Erdrich Member Posts: 6
    edited February 2016
    Depending on cloud-based software to run our businesses is an ill-founded strategy it would seem. There needs to be a solution for working offline in such situations. 
  • Peter BrownPeter Brown Member Posts: 23
    edited February 2016
    Waiting waiting waiting
  • Peter BrownPeter Brown Member Posts: 23
    edited February 2016
    So whats on daytime TV ?
  • SarahNationSarahNation Member Posts: 31
    edited March 2016
    A great idea Barbara, might be something they will consider after this!  If they could somehow do it so you can work offline, and then sync with the online program once it is up and running.
  • ReackonReackon Member Posts: 1
    edited February 2016
    This is really annoying as we have deliveries and a business to run. Reckon Accounts needs an alternative should this issue happened again. This is not very good.
    An update is really needed as to what time we expected be back on. Shourly they will know if they have identified the issue.

This discussion has been closed.