VERY SLOW!

Tracey LittleTracey Little Member Posts: 62
edited July 16 in Accounts Hosted
Is anyone experiencing extreme lag in Hosted ?  Any task is taking forever! It's almost un-useable.  The rest of my internet speed is fine.

Comments

  • Tracey LittleTracey Little Member Posts: 62
    edited March 2016
    I'm attempting to rebuild file.  First attempt of backup failed (normal thing), but it's now made it past the backup stage and is now in the process of rebuilding.. I hope this resolves the lagging.
  • Leisha SLeisha S Member Posts: 42
    edited April 14
    I agree Tracey! Lag is frustrating & time consuming. Not to mention I also can't download, namely statements. Bit over the inconsistency.....
  • RavRav Administrator Posts: 10,763 Administrator
    edited February 2017
    Hi Tracey,
    I've just had a word with our Support team and they haven't received any widespread reports of slow performance today.

    Once the rebuild is complete, try out the tasks you were attempting prior and please let me know if you continue to encounter the same issues.

    Cheers,
    Rav
  • Tracey LittleTracey Little Member Posts: 62
    edited February 2017
    Rav, looks like i'm not the only one though.. See Leisha's comment.  The rebuild didn't work..it got to about 32 percent and then failed and shut me down. The rebuild's hardly ever work on our system.  I"ve attempted to log this on the phone before and not alot was resolved. It will need to wait till Monday now as I am about to leave work and I don't work Fridays.. Standby..

  • John GraetzJohn Graetz Member Posts: 1,652 ✭✭
    edited July 15
    Tracey.  Have you tried totally logging out of Hosted, and then opening a new browser window and starting your login process from scratch?  John L G
  • Jo ButterissJo Butteriss Member Posts: 3
    edited February 2017
    I can't even get Reckon to start up

  • RavRav Administrator Posts: 10,763 Administrator
    edited December 2016
    Hi Jo,
    Are you also using Reckon Accounts Hosted? What's happening when you attempt to launch the program? Do you receive any error messages?

    Let us know

    Cheers
    Rav
  • Charlotte Annabelle LittleCharlotte Annabelle Little Member Posts: 10
    edited March 2016
    Hi John, Yep! I did exactly that firstly :-) The odd thing is that at the moment only 2 people with licenses in our office are experiencing this lag, two others are not though one of the two that are not experiencing this lag continues to get a black screen! Go figure !
  • RavRav Administrator Posts: 10,763 Administrator
    edited December 2016
    Hey Tracey,
    Touch base with me when you're back in the office on Monday in relation to this, I can have a chat with our Support folks to see where things were left at and where to from here.

    Cheers
    Rav
  • Jo ButterissJo Butteriss Member Posts: 3
    edited March 2016
    Hey Rav, Yes I am using Reckon Accounts Hosted. No error message it just goes to screen establishing internet connection. I have no problem connecting to any other site.  I am not happy as I have an urgent invoice to get out.  I
  • Jo ButterissJo Butteriss Member Posts: 3
    edited March 2016
    it seems to have fixed itself finally

  • RavRav Administrator Posts: 10,763 Administrator
    edited December 2016
    Thanks for getting back to me Jo,

    Can you please try the following -

    Go into the CONTROL PANEL > Log off Remote Sessions. 
    If there is a session there, please log that off.

    Then from dashboard click on Settings icon (top right-hand corner) and then select Log Off. 
    Close your browser completely (all tabs and windows). Restart browser and try to log in again.

    Let me know if there is any change (or not) after,

    Cheers
    Rav
  • GlynisGlynis Member Posts: 16
    edited March 2016
    I agree Tracey, slower that usual today. Receipting  payments is a nightmare
  • MelissaMelissa Member Posts: 11
    edited February 2017
    I can't even log in, the screen to log in will not even load, all my other internet is working fine!

  • IONAIONA Member Posts: 2
    edited March 2016
    We have also had the major lag issue happening this week too! Very frustrating!!!
  • John GJohn G Reckon Staff Posts: 2,289 ✭✭
    edited December 2016
    Hi Melissa,

    We are sorry you had trouble accessing Hosted this morning.  We located the cause to a Telstra outage earlier today.  That outage has been addressed and you should be able to access Hosted once again through the direct link:  https://hosted.reckon.com/RAHV2/ReckonAccountsLogon.aspx.

    Please let us know if problems persist.  Thank you for your patience.


    regards,
    John

  • Tracey LittleTracey Little Member Posts: 62
    edited March 2016
    Sorry John, my daughter's facebook was logged on therefore her name came up! ugh
  • Tracey LittleTracey Little Member Posts: 62
    edited March 2016
    Things seem to moving much faster today :)  I'm not sure how or why...
This discussion has been closed.