Changes to the Reckon Accounts Hosted login process

Reckon FAQsReckon FAQs Reckon Staff Posts: 700 ✭✭
edited February 2018 in Accounts Hosted
Hi Everyone,

This afternoon we will be deploying a mandatory change to the Reckon Accounts Hosted login procedure that will see users forced to reset their password after five incorrect logins in a row.

An email will be going out to all users explaining the changes.  Briefly, these changes are a requirement of the ATO's new Cloud software authentication and approval process that replaces the use of the AUSkey on cloud services.

If you are locked out of your profile you just need to follow the existing procedure for resetting a password and your account will become unlocked.

BAS Lodgements and EmpDupe files can no longer be submitted using an AUSkey.  If you have not already done so you must switch to using a Software ID for your submissions.  Please see this guide to obtain your Software ID and register it with the ATO. 

The AUSkey is your personal data so Reckon will not be removing it off the Hosted system, so if you have not already done so, remove your AUSkey.   

If you have any questions please ask.


Thanks and regards,





Comments

  • HarryHarry Member Posts: 2
    edited February 2017
    so every account where someone (an unknown 3rd party) tries to break in, you cancel the password.. clever..(sarcasm!)
  • RavRav Administrator Posts: 11,109 Administrator
    edited December 2016
    Hi Harry, 
    I'm not quite sure I understand post. This is an additional security measure which is a mandatory requirement from the ATO's cloud software authentication and approval process.

    Could you elaborate?
  • HarryHarry Member Posts: 2
    edited May 2016
    well, so a 'hacker' (unknown to me) attempting a brute force attempt to access my account will try more than 5 times.. and it kills my password? I don't know of any other system that does that.. 
  • Sue ShaulSue Shaul Member Posts: 8
    edited February 2018
    I have changed my password but cannot login.  Are there still further problems?
  • RavRav Administrator Posts: 11,109 Administrator
    edited December 2016
    Hi Sue,
    No issues at all, can you let me know what's happening when you attempt to log in?

    Are you receiving an error message or any other prompt?

    Let us know

    Cheers
    Rav
  • Sue ShaulSue Shaul Member Posts: 8
    edited May 2016
    I left it a while and have retried again.  It failed and redirected me to another page and reissued a different password.  Thanks 
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