Rather that require us to purchase RPP 2017, why can't Reckon simply get an alternative source to update the information on the share price server that is being used to supply us users the price data.
You stated it was not a contractual restriction, so presumably the data server that RPP uses to provide us the updates is still available and all that is required is an alternative provider to update the RPP data server.
The excuses being provided just shouldn't be an issue, unless it is a contractual issue and Reckon has lost access to the data server (and has for a while known this would happen).
The Download Quotes functionality in the Investing Centre which provides stock price quotes for your security portfolio has been enhanced and moved to a new technology platform. You will continue to receive the share price downloads if you upgrade to Reckon Accounts Personal range 2015"
Either Reckon still have access to the price download site or not ??
If not, how can that not be contractual ?
If you do have access, why can't you install an alternative service to update the data in the same format ? Then we can use RPP 2016 and see the price data as we did before.
The suggestion that we need RPP 2017 looks rubbish to me.
Even if you have lost the download site address, I am surprised if the site could not be replicated and the web address updated in RPP 2016.
Start feeding us some sensible answers.
I do have some knowledge of this process and providing this data is not a difficult problem. I have written my own local update service for AU stocks. I tell the program how many years (not days!!) back it wants to go and it updates all codes that are missing price information within this date range. No 7 day limit !! The program then produces a .csv file for new, incomplete or incorrect data that is in the .qph file.
All the program needs is a set of price files for each year that is being reviewed. The ASX price history for 3 character codes is about 15 mb for a year's data. There are a number of sites that provide this data, which I can incorporate into my database when required, including All Ords and ASX 200. It looks like I shall now have to expand this for the US codes I have been reviewing.
I wrote this solution quicker than it took Reckon to fix one of many losses of data 18 months ago, so I am amazed at the skill level that Reckon is bringing to this problem.
There are at least three types of data feeds that RPP use.
1. the ASX and NZ codes which are kept for only 7 days.
2. the currency data which I understand is only the latest exchange rate data, stored in RPP as the date it is downloaded.
3. the "Historical price" data, which is basically the US indices. These can update over a much longer period (could be 6 months), as I have had incorrect (zero) prices for Nasdaq replicated.
I am not familiar with how prices are updated for companies that are listed on other than the ASX.
I think that up to now the US indices and codes have been taken from the Quicken US site and possibly that has now been lost to Reckon users.
We never had the choice of being Quicken or Reckon users but I think the wrong choice was thrust upon us.