Reckon Lagging

SarahSarah Member Posts: 3
edited November 2018 in Accounts Hosted
I am having an issue with severe lagging on the reckon hosted site this morning. Is anyone else having this problem? Nothing else seems to be lagging so I am assuming it is a reckon issue.

Comments

  • LorraineLorraine Member Posts: 22
    edited November 2018
    Mine is not as reactive as usual. But I have had it slower than this!!!!
  • RavRav Administrator Posts: 9,868 Administrator
    edited February 2017
    Sorry to hear this Sarah,

    Are you experiencing this issue when performing a particular task/action within Hosted?

    Can you please try fully logging off via File > Exit from within your file and then Settings > Logout

    Close your browser and then try again. Do you experience the same issues after this?

    Let me know

    Cheers
    Rav
  • SarahSarah Member Posts: 3
    edited September 2016
    Hi Rav, yes I have done that already and still experiencing the same problem. We have 2 users logged in and the 2nd user just froze completely. I think this is one for the tech guys...
  • SarahSarah Member Posts: 3
    edited February 2017
    Hi Rav, not sure if anything happened on your side but we seem to moving along nicely now.... Thanks so much for your help looking into the problem for us.
  • RavRav Administrator Posts: 9,868 Administrator
    edited December 2016
    Great to hear! :)
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