Did exactly the same thing and nothing has changed.
A) are you looking in the Q:/ for your data file? If not please do. If so is your data file shared with another use? If it is shared with another user it may first be in a shared folder. If not it should be a red icon.
Have you tried using another internet browser?
C) An accredited partner may be able to help you individually: https://partnersearch.reckon.com/
Just some suggestions for you to try.
Regards, Robyn Kelly
I'm happy to help you if you would like to email me, [email protected], with your details.
Rav, are you able to please advise ASAP if something is being done to help Danielle? If not she has contacted me direct.
Do you have the KB number I can follow to help her please?
Thanks, Robyn Kelly