Anyone else having trouble logging in to Reckon One?

ErinSErinS Member Posts: 15
edited October 2017 in Reckon One

Comments

  • RavRav Administrator Posts: 9,887 Administrator
    edited February 2017
    Hi Elena,

    Just tested myself and seemed to be ok. Can you let me know what is happening for you when you try?

    Cheers
    Rav
  • ErinSErinS Member Posts: 15
    edited October 2017
    Hi Rav

    I click on login but it doesn't do anything
  • RavRav Administrator Posts: 9,887 Administrator
    edited December 2016
    Thanks for getting back to me Erin,

    So it doesn't let you proceed from from the login page at all?

    Which browser are you using when you encounter this?

    Can you please try an alternative browser and let me know if you run into the same problem?

    Cheers
    Rav
  • ErinSErinS Member Posts: 15
    edited November 2016
    I have tried in chrome and internet explorer .. both won't let me past the log in screen
  • RavRav Administrator Posts: 9,887 Administrator
    edited December 2016
    Thanks for trying Erin and really sorry for the hassle!

    Can you please give our Reckon One support team a call when you've got a moment so we can take a closer look into this with you.

    https://www.reckon.com/au/contact-us/
  • ErinSErinS Member Posts: 15
    edited November 2016
    I will do so, thank you for you assistance Rav

  • RavRav Administrator Posts: 9,887 Administrator
    edited December 2016
    Hi again Erin,

    Could you let us know which ISP you're using when you ran into this issue?

    Cheers
    Rav
  • ErinSErinS Member Posts: 15
    edited November 2016
    Our ISP is Telstra
  • Rob CampbellRob Campbell Member Posts: 11
    edited November 2016
    My session is frozen doing payroll - emailing payslips to employees
  • ErinSErinS Member Posts: 15
    edited November 2016
    Did you have any trouble logging in intially?
  • Rob CampbellRob Campbell Member Posts: 11
    edited November 2016
    my system was running fine thru the payroll process, emailed the first two payslips without an issue hang when sending the third one frozen now for 30 minutes
    everything else is working fine on our ISP
  • Rob CampbellRob Campbell Member Posts: 11
    edited November 2016
    sorry we are on REckon Hosted

  • Stephen BalsonStephen Balson Member Posts: 38
    edited November 2016
    I'm having trouble with One as well. Click on the login button and nothing happens (after ID and PW entered).
    I tave tried multiple times and the same thing most times. Twice it seemed to progress and "Please wait a moment" came up for a few seconds and then went back to the login screen.
    Tried on safari and firefox and a mac
  • RavRav Administrator Posts: 9,887 Administrator
    edited December 2016
    Hi Stephen,

    Can I also get you to give our support team a call so we can grab your details and escalate your case as well.

    Cheers
    Rav
  • Stephen BalsonStephen Balson Member Posts: 38
    edited December 2016
    Thanks Rav,
    Support fixed the issue and it was working again yesterday.
    Today I'm having the same problem and have email support back again.
  • Mark KosirMark Kosir Member Posts: 4
    edited December 2016
    Why is it that Reckon accounts every month has issues with loggin in, I click on login but it doesn't do anything !!! Reckon shouldnt be charging so much money for the product that doent Deliver !!

  • RavRav Administrator Posts: 9,887 Administrator
    edited December 2016
    Really sorry to hear that Mark,

    If you are continuing to experience issues logging into Reckon One this morning can you please get in touch with our support team as soon as possible so we can look into this for you.

    Thanks
    Rav
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