AWS Outage - Accounts Hosted Email (1 March 2017) - *RESOLVED*

RavRav Administrator Posts: 9,861 Administrator
edited August 2019 in Accounts Hosted
Good morning everyone

As some of you may already be aware, Amazon Web Services (AWS) is experiencing an outage at the moment which is impacting a number of websites and services. This outage is not specific to Reckon only.

Due to this, emailing via Reckon Accounts Hosted is currently impacted and unavailable.

We are monitoring the situation closely and are optimistic that AWS will resolve the issue with the utmost urgency.

I'll update the thread with more info as soon as possible. Our sincere apologies for the inconvenience and frustration caused.

Comments

  • ZappyZappy Accredited Partner Posts: 4,454 ✭✭✭
    edited August 2019
    Well im in. I have payroll to do and its urgent
  • RavRav Administrator Posts: 9,861 Administrator
    edited February 2017
    *UPDATE*

    Hi everyone,

    While AWS is currently working through their outage, a quick update in regard to the specifics of the issue on how it affects Reckon Accounts Hosted.

    Currently, as emailing via Reckon Accounts Hosted are impacted by the outage when you attempt to send an email it will go through all usual steps and indicators ie. it appears as though the process is working and emails have been sent successfully.

    Unfortunately however, these emails have not been sent. 

    The emails themselves will not be queued or added to a backlog while AWS services are offline and will need to sent again once AWS have restored the outage. 

    Unfortunately, there is no ETA at this point from AWS that I can advise however will do so as soon as that information becomes clear.
  • RavRav Administrator Posts: 9,861 Administrator
    edited February 2017
    *UPDATE - 9:35am*

    Hi again everyone,

    I'm pleased to advise the AWS issue impacting outbound emails being sent via Reckon Accounts Hosted looks to be resolved.

    As mentioned above, any emails sent throughout the outage period have not been sent successfully and will need to sent again.

    Thank you all for your patience, and our sincere apologies again for any inconvenience caused.
  • ZappyZappy Accredited Partner Posts: 4,454 ✭✭✭
    edited August 2019
    I was never out
  • RavRav Administrator Posts: 9,861 Administrator
    edited February 2017
    Hey Kev,

    It wasn't access that was affected, only the sending of outbound emails via Hosted.

    Any emails sent during the outage period haven't gone through, although from all appearances it looks as though they have. These emails will need to be sent again.
  • jvuniwawajvuniwawa Member Posts: 16
    edited March 2017
    Hi Rav,urgently need your assistance..

  • RavRav Administrator Posts: 9,861 Administrator
    edited March 2017
    Hi jvuniwawa,

    I've responded to your other thread.

    Cheers
    Rav
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