Reckon Accounts Personal Plus 2016 no longer downloading currency rates

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  • Paul Haworth
    Paul Haworth Member Posts: 4 ✭
    edited December 2016
    I had this problem which was eventually solved by upgrading to Windows 10. 
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
    Hello Margaret, Gary.

    Many thanks for your assistance Gary.

    We are not getting any reports "beyond the normal" of currency update failures, so we must continue on the basis that the problem is local rather than system.

    Next test is to switch the PC to Safe Mode with Networking.  
    If it updates then you need to look at Firewall, Antivirus, other security systems.

    If not, first check any blocking on the Router and if that was nt the issue, do a clean un-install and re-install of Reckon Accounts.  Here's a guide.

    You'll find the FQDNs used in downloads in the quicken.ini file in C:\ProgramData\Intuit\Quicken\Config.


    Good luck in getting Margaret back on track.  


    regards,
    John


  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited March 2017
    Hi Margaret, Gary,

    Don't know if it is relevant in your environment....

    image


    regards,

    John
  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited December 2016
    CurrencyRateDownload=http://www.intuit.de/currency/data_de.txt
  • David H
    David H Member Posts: 23 ✭
    edited March 2017
    FWIW, the URI Reckon actually uses for currency download is
    http://redirect.reckon.com.au/reckonaccounts_2013_au/currencydownloading

    which redirects to 
    https://s3-ap-northeast-1.amazonaws.com/rkn-currency-update-prod/currency.txt

    Clicking on either link in Internet Explorer should download the file currency.txt. It will contain the latest currency rates relative to GBP. Reckon uses the first link, so try that.

    If you can download that file, then you should be able to update currencies. It probably means that you need to comment out URI in quicken.ini.

    AFAIK, Quicken/Reckon hasn't used the CurrencyRateDownload configuration item since introducing the CurrencyRateDownload2005 configuration item.

    If you can download currency.txt by clicking on the first link above, comment out the CurrencyRateDownload2005 and CurrencyRateDownload items in quicken.ini and try the currency update again.

    If you can't download currency.txt in Internet Explorer, try it in Firefox or Chrome. If you can download it in either of the latter, then you might have a problem with SSL vs TLS configuration. See my post in this topic from about 6 months ago for guidance re that.
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