Can't print from Accounts Hosted

RachelRachel Member Posts: 37
edited May 22 in Accounts Hosted
I am using Accounts Hosted 2016 and had some changes happen over night, including the way printing works. Was working fine this morning but now when selecting print the print box appears, then a note saying 'printing report please wait' and then it disappears and nothing happens.
Any help greatly appreciated.
Thanks in advance
«1

Comments

  • RavRav Administrator Posts: 11,109 Administrator
    edited March 2017
    Hi Rachel,

    Could you please try ending the session via the Hosted control panel, logging out and then retrying?

    Does this occur when attempting to print anything via Hosted or just a certain task?
  • RachelRachel Member Posts: 37
    edited March 2017
    Thanks - have tried that, deleted history and restart computer.

    It is happening with all forms (invoices, purchase orders, sales receipts etc). Currently not working on 2 of our 10 logins.

    Thanks

  • RavRav Administrator Posts: 11,109 Administrator
    edited March 2017
    Thanks for getting back to me Rachel,

    Does this also happen on alternate browsers as well?

    Also, are you able to check if your local printer is set as the default option when attempting the print job through Hosted? ie. your usual printer
  • RachelRachel Member Posts: 37
    edited March 2017
    It doesn't even take us to the print screen for us to choose what printer to print to. The last screen that pops up is 'printing report, please wait' and then that disapears and nothing comes up, which would normally be where we can select the printer
    Thanks
  • RavRav Administrator Posts: 11,109 Administrator
    edited March 2017
    Thanks Rachel, does the same thing happen on another browser?

    If you're using Chrome, can you please check this -
    Chrome > Settings> click the "Advanced Settings" link at the bottom > under the PRIVACY section click the "Content Settings" button > Scroll down at the very bottom and see if the PDF Documents is ticked.

    If yes, please untick this and try again.

    Let me know
  • Jay Jay LiJay Jay Li Reckon Staff Posts: 33
    edited May 22
    Hi Rachel, 
    Have you tried cross check and see if this maybe due to a web browser update? we have reports of this issue indicating is due to a local PC web browser problem, I would suggest try a 3rd party web browser such as google chrome or firefox (other than the one you are using now) and verify what the printing situation like on the other browser. 


  • Craig RobertsonCraig Robertson Member Posts: 9
    edited March 2017
    I am having exactly the same problem as Rachel both in Safari and Google chrome. This problem needs to be fixed urgently as I need to print end of month invoices and end of financial year reports ASAP.
  • RachelRachel Member Posts: 37
    edited March 2017
    Have tried all of these suggestions - does not work!
    This morning none of my ten logins are printing!
  • Lorna SandersonLorna Sanderson Member Posts: 3
    edited March 2017
    I cant print, and the "help" line is not picking up

  • IanCIanC Member Posts: 9
    edited October 2018
    I was printing, but not the 2 stage PDF printing. Now I can't print at all.
  • Nicky MorganNicky Morgan Member Posts: 8
    edited March 2017
    same here for our three logins  - needs to be addressed urgently Reckon!  
  • RavRav Administrator Posts: 11,109 Administrator
    edited March 2017
    Hi folks, Are you all experiencing the same issues that Rachel has outlined in her post? And just confirming it occurs on all browsers?
  • IanCIanC Member Posts: 9
    edited October 2018

    I have found a work around by Saving the item as a PDF on Reckon. Then down loading it and printing from the PDF. Long winded but gets the job done for now.

  • Nicky MorganNicky Morgan Member Posts: 8
    edited March 2017
    Happening on Chrome for us .. system goes through the motions of printing to the Reckon printer ... but no pdf appears 
  • IanCIanC Member Posts: 9
    edited October 2018

    Rav, I was printing straight from Reckon to my printer, no PDF display in between since the last update. Then about 1 hour ago stopped printing all together. Which occurred about 15 seconds after my last print.

  • RachelRachel Member Posts: 37
    edited March 2017
    Confirming it happens on all browsers for us. Chrome is our default but tried on IE and Firefox.

    We are doing the same IanC - definitely long winded but better then nothing!
  • RavRav Administrator Posts: 11,109 Administrator
    edited March 2017
    Thanks for your reports everyone, We're investigating, I'll update the thread as soon as I receive further info on progress. I'm really sorry for the hassle and frustration!
  • LynleyLynley Member Posts: 3
    edited March 2017
    We're having the same problem!  Not printing on any server.

    Comes up with offering "Reckon Printer  (redirected 52) on TS005 "  but when you click on print it proceeds as tho the report is printing but then all disappears and nothing further comes up????????????
  • TimTim Member Posts: 6
    edited March 2017
    FYI I am using Microsoft Edge, while my colleagues are using either Chrome or Internet Explorer. They are all having trouble, but I am fine, touch wood.
  • Sean CresswellSean Cresswell Member Posts: 32
    edited March 2017
    Hi Ian,

    How do you download the PDF saved on the Reckon server? I tried the "download file" button, but can't get a working PDF to download. Instead, it offers a text file to download.

    I've tried on both Microsoft Edge & Google Chrome.....no joy.
  • IanCIanC Member Posts: 9
    edited March 2017

    Hi Sean,


    Go to FILE>Save as PDF, save document in My Live:

    Remember where you saved it.

    Go to the Toolbox>Download, and retrieve the file from where you saved it.

    Hope this helps

  • RavRav Administrator Posts: 11,109 Administrator
    edited March 2017
    Hi again everyone,

    We've still got the team looking into this but in the meantime can I get a few of you to please try clearing your browser caches, then logout and end the active remote session via the Hosted control panel.
    Once that is done, can you please open a new browser and try again?

    Let know how you get on,

    Thanks guys
    Rav
  • RachelRachel Member Posts: 37
    edited March 2017
    Thanks Rav - tried that multiple times with no luck
  • jacquelinejacqueline Member Posts: 9
    edited March 2017
    until issue resolved, we are using "email" option to print. bit quicker than long-winded "save as pdf".
  • LynleyLynley Member Posts: 3
    edited March 2017
    Have tried above solve, and it does come up trying to print as a pdf but asking for permission to print!!
  • Shayne McNamaraShayne McNamara Member Posts: 51
    edited July 2018
    This reply was created from a merged topic originally titled Can't print from RAH 2017 at all. The print method was changed on RAH 2016 on Friday.  This seemed to work ok from Mac using Firefox, Mac using Chrome and PC's using both Firefox and Chrome.

    As requested we upgrade all our company files to 2017 and now cannot print at all.  

    This is the key to an accounts system - the ability to print.  Can you please sort this urgently.  None of your NZ support numbers are working and your NZ telephone numbers are not working - either than or your website needs upgrading.

    THIS IS URGENT PLEASE

    Anyone else with any ideas to solve this please also help.

    Very frustrating that upgrades are not fully tested before release.  Smll glitches I can understand on an upgrade but not being able to print - really!!!!!!!!
  • Sean CresswellSean Cresswell Member Posts: 32
    edited March 2017
    Yes, I did all of that...BUT, the download is a text [.TXT] file that has web addressing in the naming string, and cannot be renamed to a .PDF to restore.


    image

    I think I'll have to use the email to myself method, until this issue is resolved.

  • RavRav Administrator Posts: 11,109 Administrator
    edited March 2017
    We're looking into this at the highest priority as we speak Shane, apologies for the frustration.

    Check out the post from IanC above on a workaround he is utilising in the interim, it may be useful while we're getting this sorted.

    More info to follow
  • RavRav Administrator Posts: 11,109 Administrator
    edited March 2017
    Thanks for trying Rachel & Lynley
  • LynleyLynley Member Posts: 3
    edited March 2017

    Also won't work on our other logins!!


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