invoice sent from Reckon with Intuit reference

Katherine SmithKatherine Smith Member Posts: 18
edited July 2017 in Accounts Hosted
We send invoices from Reckon Hosted regularly however there are a couple of issues that I need assistance with . 
1. The PDF reference says "  Intuit.QBOB_internal.pdf 
and 
2. In respect of the Email sent from Reckon - the "From"  address is [email protected] is this an issue with our set up or is this the norm? 

Comments

  • RavRav Administrator Posts: 9,785 Administrator
    edited March 2017
    Hi Katherine,

    Is that the name of the invoice that appears on the outbound email?
    Does that occur on every invoice that you send from Hosted and when did it first start appearing in that way?

    For your second point, check out this KB for more info on the current email process in Reckon Accounts Hosted -
    Customers receiving emails from [email protected] not from my email address
  • Katherine SmithKatherine Smith Member Posts: 18
    edited July 2017
    I think for quite a while - I do not usually receive many invoices from myself adn they are pretty insignificant . customers have not reported but they may not care. I do !!
    Do you need a screen shot . I cannot seem to upload. 

    thanks for the second answer. 
  • Katherine SmithKatherine Smith Member Posts: 18
    edited March 2017
    any further update please
  • RavRav Administrator Posts: 9,785 Administrator
    edited March 2017
    Hi Katherine,

    We've tested this out ourselves in a number of different ways but can't replicate what you're experiencing.

    Can you please give our Hosted support team a buzz when you've got a chance so we can take a closer look at your configuration

    Cheers
    Rav
  • Katherine SmithKatherine Smith Member Posts: 18
    edited March 2017
    image be 
  • Katherine SmithKatherine Smith Member Posts: 18
    edited March 2017
    please provide the Support number.  I will not pay $4 per minute for this to be sorted. 
  • RavRav Administrator Posts: 9,785 Administrator
    edited March 2017
    Reckon Accounts Hosted includes free technical support.

    AU HOSTED SUPPORT - 1300 799 150
    NZ HOSTED SUPPORT - 0800 933 666

    Contact Us
  • Katherine SmithKatherine Smith Member Posts: 18
    edited March 2017
    ok calling them now . 

  • Katherine SmithKatherine Smith Member Posts: 18
    edited March 2017
    have to wait 30 minutes . they must be busy!! will try again later

  • Katherine SmithKatherine Smith Member Posts: 18
    edited July 2017
    ll no satisfaction - am I the only one with this issue?  
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