Hi Rev When using poseftpos POS closes down with error -21474181o5 also run time error 8018 Can not print sales receipt and till draw not opening! Also having Com port error customer display. Thank you Regards Judy
I've had a chat with the team about your thread and it sounds as though your port maybe disrupted. Can go to Options and go through the different tabs for Receipt printer, POS Eftpos etc and make sure you are connected to the right port?
In regard to your receipt printer issue, which model of printer are you using? Senor?
Senor Printer DTP-290B3/Cash Draw GCB 424293 MSA ALL WAS WORKING FINE the the computer was set back to an earlier time, all went belly up! Customer display Port error but there is no customer display! Thanks Judy
As you mentioned the PC was set back to an earlier time, I’m assuming, most probably the driver files for the mentioned hardware were lost. I would recommend starting with reinstalling the driver files.
For POSEFTPOS, depending on your vendor, follow the guidelines to reinstall the driver.
For Cash Drawer, I’m assuming it is connected to the cash drawer port on a receipt printer and will soon start working once the Receipt Printer driver is fixed.
For Senor Receipt Printer, please reinstall the driver provided on the POS installation CD as below instructions.
1. Ensure that the Receipt Printer, Cash Drawer, and Scanner are un-configured, turned off and disconnected from to the PC.
2. Insert the Retail POS 20**/ installation disk and exit the autorun.
3. Navigate to \Support\RSK (where is your CD drive) and double-click on the file CDM 2.04.16.exe. The printer drivers will install onto your PC
4. Connect the receipt Printer to the PC with the USB cable you have and turn on the printer and allow configuration to complete. You may briefly see a message indicating that Windows has detected new hardware, or is installing new hardware.
5. Open POS Terminal, go to tools, Options, receipt printer and configure the Receipt Printer to connect to the right Com Port. Your Receipt printer will signal by rolling the paper, when connected to the right Port and click apply.
Once the receipt printer has found the right COM port, go to the cash drawer and select the Right Model and connection as to ‘Cash Drawer Port on Receipt Printer and apply and OK.
Judy Edmonds
Member Posts: 5
Comments
Could you give us some more detail on the error you're experiencing?
What activity or task are you performing when you run into this error?
Let us know
Cheers
Rav
That's a forum error page, might be best to create a new thread separate to this or shoot me an email at [email protected] and I can assist with that.
Cheers
Rav
When using poseftpos POS closes down with error -21474181o5 also run time error 8018
Can not print sales receipt and till draw not opening!
Also having Com port error customer display.
Thank you
Regards
Judy
I've had a chat with the team about your thread and it sounds as though your port maybe disrupted.
Can go to Options and go through the different tabs for Receipt printer, POS Eftpos etc and make sure you are connected to the right port?
In regard to your receipt printer issue, which model of printer are you using? Senor?
ALL WAS WORKING FINE the the computer was set back to an earlier time, all went belly up!
Customer display Port error but there is no customer display!
Thanks Judy
Hi Judy
As you mentioned the PC was set back to an earlier time, I’m assuming, most probably the driver files for the mentioned hardware were lost. I would recommend starting with reinstalling the driver files.
For POSEFTPOS, depending on your vendor, follow the guidelines to reinstall the driver.
For Cash Drawer, I’m assuming it is connected to the cash drawer port on a receipt printer and will soon start working once the Receipt Printer driver is fixed.
For Senor Receipt Printer, please reinstall the driver provided on the POS installation CD as below instructions.
1. Ensure that the Receipt Printer, Cash Drawer, and Scanner are un-configured, turned off and disconnected from to the PC.
2. Insert the Retail POS 20**/ installation disk and exit the autorun.
3. Navigate to
\Support\RSK (where 
is your CD drive) and double-click on the file CDM 2.04.16.exe. The printer drivers will install onto your PC
4. Connect the receipt Printer to the PC with the USB cable you have and turn on the printer and allow configuration to complete. You may briefly see a message indicating that Windows has detected new hardware, or is installing new hardware.
5. Open POS Terminal, go to tools, Options, receipt printer and configure the Receipt Printer to connect to the right Com Port. Your Receipt printer will signal by rolling the paper, when connected to the right Port and click apply.
Once the receipt printer has found the right COM port, go to the cash drawer and select the Right Model and connection as to ‘Cash Drawer Port on Receipt Printer and apply and OK.
Hope this helps. Please also refer to another post https://community.reckon.com/reckon/topics/senor_thermal_printer on this topic.Please let me know how it goes.
Thanks
Shisir