Run time error 2147418105

Judy EdmondsJudy Edmonds Member Posts: 5
edited August 2018 in Point of Sale (Desktop)

Comments

  • Red n Black NinjaRed n Black Ninja Member Posts: 22
    edited May 2017
    Hello Reckon..customer support.image
  • RavRav Administrator Posts: 9,861 Administrator
    edited May 2017
    Hi Judy,

    Could you give us some more detail on the error you're experiencing?

    What activity or task are you performing when you run into this error?

    Let us know 

    Cheers
    Rav
  • RavRav Administrator Posts: 9,861 Administrator
    edited May 2017
    Hi Ninja,

    That's a forum error page, might be best to create a new thread separate to this or shoot me an email at [email protected] and I can assist with that.

    Cheers
    Rav
  • Judy EdmondsJudy Edmonds Member Posts: 5
    edited August 2018
    Hi Rev
    When using poseftpos POS closes down with error -21474181o5 also run time error 8018
    Can not print sales receipt and till draw not opening!
    Also having Com port error customer display.
    Thank you
    Regards
    Judy
  • RavRav Administrator Posts: 9,861 Administrator
    edited May 2017
    Thanks for getting back to me Judy,

    I've had a chat with the team about your thread and it sounds as though your port maybe disrupted.
    Can go to Options and go through the different tabs for Receipt printer, POS Eftpos etc and make sure you are connected to the right port?

    In regard to your receipt printer issue, which model of printer are you using? Senor?
  • Judy EdmondsJudy Edmonds Member Posts: 5
    edited May 2017
    Senor Printer DTP-290B3/Cash Draw GCB 424293 MSA
    ALL WAS WORKING FINE the the computer was set back to an earlier time, all went belly up!
    Customer display Port error but there is no customer display!
    Thanks Judy
  • Judy EdmondsJudy Edmonds Member Posts: 5
    edited May 2017
    Yeah have been through all the ports some only give None or 1 port option....
  • ShisirShisir Reckon Staff Posts: 257
    edited May 2017

    Hi Judy

    As you mentioned the PC was set back to an earlier time, I’m assuming, most probably the driver files for the mentioned hardware were lost. I would recommend starting with reinstalling the driver files.

    For POSEFTPOS, depending on your vendor, follow the guidelines to reinstall the driver.

    For Cash Drawer, I’m assuming it is connected to the cash drawer port on a receipt printer and will soon start working once the Receipt Printer driver is fixed.

    For Senor Receipt Printer, please reinstall the driver provided on the POS installation CD as below instructions.

    1.     Ensure that the Receipt Printer, Cash Drawer, and Scanner are un-configured, turned off and disconnected from to the PC. 

    2.     Insert the Retail POS 20**/ installation disk and exit the autorun. 

    3.     Navigate to D:\Support\RSK (where D: is your CD drive) and double-click on the file CDM 2.04.16.exe.  The printer drivers will install onto your PC

    4.     Connect the receipt Printer to the PC with the USB cable you have and turn on the printer and allow configuration to complete. You may briefly see a message indicating that Windows has detected new hardware, or is installing new hardware.

    5.     Open POS Terminal, go to tools, Options, receipt printer and configure the Receipt Printer to connect to the right Com Port. Your Receipt printer will signal by rolling the paper, when connected to the right Port and click apply.

    Once the receipt printer has found the right COM port, go to the cash drawer and select the Right Model and connection as to ‘Cash Drawer Port on Receipt Printer and apply and OK.


    Hope this helps. Please also refer to another post https://community.reckon.com/reckon/topics/senor_thermal_printer on this topic.

    Please let me know how it goes.

    Thanks

    Shisir
  • Red n Black NinjaRed n Black Ninja Member Posts: 22
    edited May 2017
    Great work and response Shisir.Keep it up.
    image
Sign In or Register to comment.