My sales invoices are no longer recording a sales number?

Stuart HoughtonStuart Houghton Member Posts: 5
edited July 2020 in Accounts Hosted
Hi, my reckon accounts hosted is not recording sales numbers. It ceased last week after the bookkeeper (reckon authorised) created a new user. User has been deleted but sales number recording has not returned. Can someone please help?

Comments

  • ZappyZappy Accredited Partner Posts: 4,457 ✭✭✭
    edited August 2019
    Have you tried entering the number manually? There is no reason why Reckon will not generate new invoice numbers. The new user wont affect this. Kevin t:0407744914
  • John GraetzJohn Graetz Member Posts: 1,639 ✭✭✭
    edited July 2020
    There are instances where I have had journal numbers stop for no apparent reason.  As Kevin says, it should be a case of manually entering the next number and automatic entering of the number should once again get going after that.
    John L G
  • LukeLuke Moderator, Reckon Staff Posts: 281 Moderator
    edited August 2018
    Hi Stuart,

    Along with the great suggestions above from Kevin & John, if this does not fix the issue, I would recommend rebuilding your data file. To do this go to File > Utilities > Rebuild Data.

    Hope this helps.

    Luke.
  • Stuart HoughtonStuart Houghton Member Posts: 5
    edited May 2017
    Thank you, this resolved the problem. 
  • Stuart HoughtonStuart Houghton Member Posts: 5
    edited May 2017
    Thank you kevin this fixed the problem
  • ZappyZappy Accredited Partner Posts: 4,457 ✭✭✭
    edited May 2017
    Stu thats no problem whatsoever. Dont tell anyone.
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