Reckon Portal Issues - Current Status ~ 29 May
Rav
Administrator Posts: 9,861 Administrator
Hi everyone,
As you're aware, our teams delivered the brand new Reckon Portal last week which comes with a whole host of new features.
For some users though, it hasn't been the smoothest transition and been a rather bumpy ride over the last few days. The teams fully recognise that and I'd like to sincerely apologise for the frustration and inconvenience caused.
The majority of issues that were raised last week have been resolved. There are however a couple that the teams are currently working on -
CLICK HERE FOR LATEST UPDATE
As you're aware, our teams delivered the brand new Reckon Portal last week which comes with a whole host of new features.
For some users though, it hasn't been the smoothest transition and been a rather bumpy ride over the last few days. The teams fully recognise that and I'd like to sincerely apologise for the frustration and inconvenience caused.
The majority of issues that were raised last week have been resolved. There are however a couple that the teams are currently working on -
- Receiving a "Application has encountered an unknown error" message when attempting to open a Reckon One book. This issue is not widespread and appears to be affecting a small number of users only.
- The inability to perform certain actions within a Reckon One book eg. add invoices, add bills, receive payments etc.
CLICK HERE FOR LATEST UPDATE
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Comments
Only half of the dashboard has appeared, I can't add bills, I can't add invoices, I can receive payments for invoices and I see some of the banking features are missing. Also when you go to the settings page a lot of the features are missing from there also.
Lets hope these problems are fixed very soon, and we don't have similar problems this time next month, end of tax year and BAS period.
I've recently moved to ReckonOne from a QB stand alone desktop accounting software, I was informed that online was going to make life so much simpler and quicker, at the moment it is neither.
Tony.
Whilst I understand that this upgrade brings features and fixes. Reckon seems to seriously neglected the potential (and now real impact) on customers. The timing could not have been worse. Near end of Month, near BAS time etc.
Not being able to login & invoice, created issues for me. It has been resolved now, but still this leaves me concerned for the future when another upgrade is required.
What compensation is Reckon offering to say sorry?
Regards
Mike
This is something we're working on as we speak and I hope to have further information on progress very soon to share. Will keep you posted.
In regard to compensation, unfortunately that's not something I can comment on. Our current focus and priority is on investigating and resolving these issues for all impacted users.
Our teams are just as disappointed with some of the issues that have cropped up over the last few days and we're doing everything we can to put this right as quick as we can.
Cheers
Rav
What happens when you're using Firefox? Is this on login? Can you please try refreshing the page and failing that, clearing the browser cache and cookies before retrying.
Cheers
Rav
This cost another $11 as the new portal did not take into account that I had already paid a day or two before.
To have our accounts completely unusable - your customers being charged extra just to work their way around your faulty product - is very publicly sloppy. Very immature. What was the rush that was important enough to skip proper Q&A guys?
At the very least, a roll-back to the functional version should be made while you work on these debilitating problems. Is there a reason why this has not been done?
This is not just disappointing for all of us, it dangerous. Your entire product is at jeopardy here - help us out and give us something we can continue to work with while you work under less public scrutiny.
Cookies and Cache Cleared.
Can log in with Firefox
I know you guys have a lot to fix, just adding this to the list
I can definitely understand where you're coming from, and I'm really sorry that you and our other users have been impacted by this over the last few days. This is our main focus and the teams are working extremely hard to get this sorted. We're not quite there yet but definitely getting closer toward a fix.
In regard to testing and QA, I can assure you that extensive testing was conducted across all elements of the Portal, its functions and connections, over a prolonged period of time. None of the issues currently present after portal launch were encountered during testing.
Stay tuned, I should have further info to share soon. Apologies again!
There have been a few issues after latest major update.
Customer Pay Invoice button in email is not working.
Error Message:
"The invoice is not available. Please contact the sender for more information"
Also in customer Invoices, there is no way to pay Invoice now! Receive Payment/Make Payment button is no longer showing!
These errors are major & need fixing asap.
Thanks.
This is our first experience with Reckon and it looks like being our last.
Can you elaborate further on this. What are you having trouble with specifically within the Demo book?
If this isn't resolved very soon then I am going to have no choice other than to look elsewhere. I can assure you I'd rather not do that. I know you've been working hard communicating issues to back of house and keeping us informed and I thank you for your efforts.
I can't use the demo book at all. I select it, click on the dashboard (or most other options) and it drops me back to the generic Reckon screen. Multiple browsers, cleared caches, even restarted. If this is an indication of the QA for the product (and reading a few comments here appears it is) then this software is not for us.
Hi everyone,
I've just received word from our Portal team that the issue where Reckon One books have lost functionality/reverted to read-only mode has been resolved.
Any users affected by this issue, please log out of Reckon One and then back in for access (provided that your subscriptions are valid).
If you continue to have the same issue, please let me know by replying BELOW this post.
Work is continuing for the issue related to some users receiving the "Application has encountered an unknown error" and further updates will be made on this as soon as possible.