I had a chat with customer service today, everyone is friendly, but none has an idea about the reason why I am locked out of my books. This is also a permission problem, the issue can be reproduced. Is there anyone over there who could trace the code while reproducing the issue and catch the reason for not allowing me to see and reach my books through the web? If you give me all the permissions I am happy to review the code and architecture design too or assist any developer how to do it.Can you please update me about the results of the investigation?
I have been locked out for 7 days now, not a good feeling.