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Issue with payment summaries

JulieJulie Member Posts: 10
edited June 2019 in Payroll Premier
I am using Payroll Premier 2016/2017.  I have run a payrolls report to make sure all employees are listed prior to doing the payment summaries.  Currently one employee is not showing in the summary.  I cant find anything different in his set up.  He has tax paid eveyr week.  Any suggestions

Comments

  • RavRav Administrator Posts: 10,727 Administrator
    edited July 2017
    Hi Julie,

    This is an older KB article but check it out nonetheless if it helps in your case -

    One or more employees will not produce a Payment Summary

    Let me know how you get on

    Cheers
    Rav
  • JulieJulie Member Posts: 10
    edited July 2017
    Thanks Rav - have tried all the logical things.  Nothing is working.  Extremely frustrating
  • MelissaMelissa Member Posts: 3
    edited July 2017
    I had the same issue. It corrected when I selected for the employee to receive by email & print (select both)

  • RavRav Administrator Posts: 10,727 Administrator
    edited July 2017
    Thanks Melissa!

    Julie, in the interim, can you try out Melissa's suggestion above. It looks as though there have been a handful of similar cases and the team are currently discussing this as we speak.

    Cheers
    Rav
  • JulieJulie Member Posts: 10
    edited July 2017
    Thanks Melissa and Rav.  We have tried all of these, and I have now had to send the file through to the help desk as they cant work it out either!  Hopefully we can get it fixed today as we need to do a payroll tomorrow for the new financial year

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