Yes for some reason I can open it and see it. At first I thought it was just that one customer and it must be there computer but a second customer has complained they are receiving blank emails also
Not sure just strange that I have been sending them invoices for years not a problem now 2 customers are not getting them ill email them and ask about anti vires
Thanks Leica, got it and the same as Shaun unfortunately.
Ok, I've had a chat with our Hosted product manager and while we can't replicate the problem as yet we definitely want to take a closer look.
From both of you, can I please get a list of recipient email addresses this is affecting along with your own (sender) email address. Send it to me on the same email address above when you have a chance.
This reply was created from a merged topic originally titled Emails spammed, Reckon hosted, getting customer saying PDF attatchements Invoic.... Emails spammed, Reckon hosted, I am getting a few customers letting me know that their PDF attatchements, ie. Invoice, are not not being accepted by their email, and are therefore not getting our invoices. it is happening a bit too much at the moment.Any ideas?
Same here, been sending invoices for years now, and all if the sudden they aren't able to get them. However, it is only a few like this, and just in the last. Couple of weeks. I have always sent me a copy of all emails, so I know wether emails had been sent. I do receive attachments and can open them, so leads me to believe it might be at their end. Food for though?
Rav, I am getting more and more customers saying they aren't getting the attachments now. Problem is, I don't know who I've sent to now and who has actually received them. Getting a little bit frustrating now.
Same here! And now with end of month invoicing about to go out, I assume I am going to get a whole lot more frustrated customers who cannot open their invoices.
I am not going to send a list of my customer's email addresses that are affected as I feel that would be against my clients' privacy.
Still not working I'm having to do the invoices then print them off then scan and email them over to them and yes more customers are saying they can't open the invoices!!!!
Yes, i had same issues, i was surprised when 2 of my clients said they did not receive the attached invoice, called support , they did acknowledge this issue. i will be posting in new thread any one with this issue , how Cosmic Invoice can help you in getting the invoices received with no issues.
While there hasn't been any recent changes in Hosted operations that I can say has contributed to this, obviously there are a few of you here that are experiencing the same problem.
I've had a word with our support folk and a point of discussion that came up is the recent tightening of security including email systems following recent breakout ransomware attacks. While its possible, its probably not the case for all of you.
Another reason could be recent Windows or Outlook updates having an impact.
Finally, and probably the one I'd recommend following up on the most, is to ensure that your emails are marked as 'safe'. That is, ensuring [email protected] is marked as a trusted address by your recipient to ensure attachments aren't blocked or the email itself not diverted to spam/junk (the exact options will vary between email programs)
The list is getting longer now with people not getting attachments. Just sent out statements, and more have come through saying they cant get them. It is not an email problem per say, but rather not getting the attachments. I have just had 2 customers tell me that they think the problem is with the 2 dots before the pdf at the end of the link. It looks something like this:
Statement15_from_COMPANY NAME..pdf
Apparently antivirus is picking this up and automatically throwing it out. Maybe get rid of one of the dots? Something to look at maybe???
I noticed that too Andrew and wondered if that was causing an issue with the anitvirus software.
Currently, I'm having to save each individual invoice as a PDF to my desktop and manually email the invoice to my customer, including copy and pasting the email message content. It is a major pain and slows my invoicing process right down. Not a fun task when I am trying to get end of month accounts out.
We have a Solution that may help few businesses, and i can offer FREE service for 60 days .
Cosmic Mobile invoice for Android , will get all your invoices instantly attached to the email and also DISPLAY INVOICE NUMBER on the subject line of the email.
The invoice is instantly sent to your clients.
ALL INVOICE DONE USING THE ANDROID GETS SYNCED INTO RAH IN 20 MINS.
WE are proud to announce we have now implemented 1st ONLINE PAYMENT for RAH, your payers can now pay you instantly using their credit card and get your money NEXT DAY.
AND WE ALSO DO THE AUTOMATIC ENTRY FOR YOU IN RAH , THAT IS CLEARING THE PAYMENT CLEARED AND PAID.
Also having the same issue, including staff not being able to access payslips. If we access emails remotely, we can see the PDF, but Outlook is blocking them, and obviously for clients as well. My research did show Outlook has recently added security whereby multiple dots in a file name are being blocked, so as Andrew pointed out, the 2 dots is likely to be causing the issue and preventing clients and suppliers from receiving our communications.
I think i have found the issue. Log into reckon admin and remove the FULL STOP from the end of the company name and the legal name. It means the resultant pdf attachment has does not contain a period prior to the extension separator. IE Company Name P.L. = companyname..pdf to Company Name P.L = companyname.pdf
I had the same problem and in fact the same time my own Norton AntiSpam put also copies I sent to myself into Spam folder. It did never do that before. So it appears since all the hacker issues several anti-spam / virus software have tightened up. Begs the question whether the Reckon created PDF have some sort of a signature that makes some Anti Virus software strip them off the email.
Shaun
Member Posts: 9
Comments
Could you both send me a copy a dummy email to [email protected] as an example? Hopefully I can use it to ask our Support team for some insight
Cheers
Rav
Regards
Shaun Wright
Received it but yes my Outlook has a message stating its blocked access to the attachment.
Quick question, are you using the new Reckon Accounts Hosted 2017 R2 that was released yesterday? OR still with Hosted 2016 R2?
Cheers
Rav
Will come back to you.
Ok, I've had a chat with our Hosted product manager and while we can't replicate the problem as yet we definitely want to take a closer look.
From both of you, can I please get a list of recipient email addresses this is affecting along with your own (sender) email address. Send it to me on the same email address above when you have a chance.
Cheers
Rav
Is what you're experiencing similar to what Shaun & Leica have outlined above?
If so, can I grab the same details from you as my previous post above?
Cheers
Rav
I am not going to send a list of my customer's email addresses that are affected as I feel that would be against my clients' privacy.
i will be posting in new thread any one with this issue , how Cosmic Invoice can help you in getting the invoices received with no issues.
While there hasn't been any recent changes in Hosted operations that I can say has contributed to this, obviously there are a few of you here that are experiencing the same problem.
I've had a word with our support folk and a point of discussion that came up is the recent tightening of security including email systems following recent breakout ransomware attacks. While its possible, its probably not the case for all of you.
Another reason could be recent Windows or Outlook updates having an impact.
Finally, and probably the one I'd recommend following up on the most, is to ensure that your emails are marked as 'safe'. That is, ensuring [email protected] is marked as a trusted address by your recipient to ensure attachments aren't blocked or the email itself not diverted to spam/junk (the exact options will vary between email programs)
The list is getting longer now with people not getting attachments. Just sent out statements, and more have come through saying they cant get them. It is not an email problem per say, but rather not getting the attachments. I have just had 2 customers tell me that they think the problem is with the 2 dots before the pdf at the end of the link. It looks something like this:
Statement15_from_COMPANY NAME..pdf
Apparently antivirus is picking this up and automatically throwing it out. Maybe get rid of one of the dots? Something to look at maybe???
Currently, I'm having to save each individual invoice as a PDF to my desktop and manually email the invoice to my customer, including copy and pasting the email message content. It is a major pain and slows my invoicing process right down. Not a fun task when I am trying to get end of month accounts out.
Cosmic Mobile invoice for Android , will get all your invoices instantly attached to the email and also DISPLAY INVOICE NUMBER on the subject line of the email.
The invoice is instantly sent to your clients.
ALL INVOICE DONE USING THE ANDROID GETS SYNCED INTO RAH IN 20 MINS.
WE are proud to announce we have now implemented 1st ONLINE PAYMENT for RAH, your payers
can now pay you instantly using their credit card and get your money NEXT DAY.
AND WE ALSO DO THE AUTOMATIC ENTRY FOR YOU IN RAH , THAT IS CLEARING THE PAYMENT CLEARED AND PAID.
http://go.reckon.com/add-on-marketplace-cosmic-invoice/
Log into reckon admin and remove the FULL STOP from the end of the company name and the legal name. It means the resultant pdf attachment has does not contain a period prior to the extension separator. IE Company Name P.L. = companyname..pdf to Company Name P.L = companyname.pdf
seems to be working
Mike
0414 065 911
So it appears since all the hacker issues several anti-spam / virus software have tightened up.
Begs the question whether the Reckon created PDF have some sort of a signature that makes some Anti Virus software strip them off the email.