Update to 2017 R2 not working!

KellyKelly Member Posts: 38
edited September 2017 in Accounts Hosted
I'm trying to update to 2017 R2 version and every time I get to the backup step it takes FOREVER, well over an hour. Then every single attempt we have made has ended in the computer freezing then Reckon crashing. Please help - I need to do payroll today!!!

Comments

  • RavRav Administrator Posts: 9,785 Administrator
    edited July 2017
    Hi Kelly,

    How long do your backups usually take to complete? Depending on your file size, backups can take some time to complete but there are some things you can do to improve the performance of your file -

    How to improve the performance of your company file

  • RavRav Administrator Posts: 9,785 Administrator
    edited July 2017
    In particular, I'd recommend looking at the TLG file and file fragments in the above KB
  • KellyKelly Member Posts: 38
    edited July 2017
    I'm trying to backup the 2016 version first, and it's been stuck on 58% for about half an hour now and this is where it crashed last time. I don't usually complete the backups so I'm not sure how regularly they are done. I will look into those suggestions IF it crashes again because I don't really want to exit now while it still seem to working.
    Is there anyway around this for payroll today? ie. can the new tax tables be downloaded into the old version of Reckon?
  • Deborah SoelaimanDeborah Soelaiman Member Posts: 25
    edited July 2017
    Hi Kelly,

    It could take hours.

    Mine took me 4 hours to back up v2016 and another 4 hours for backup in v2017. It was stuck when it was 40% (approx. 30 minutes) and when it was 99% (approx. 1 hour).
  • Rachael BourkeRachael Bourke Member Posts: 1
    edited July 2017

    Hi Kelly

    We too are having the same problem. After the Payroll lady spend hours this morning on hold with customer service, she was finally able to get on the system but us the other 8 staff members, still no access. Payroll lady is back on hold with customer service........

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