Balance Sheet won't generate

AnnaAnna Member Posts: 4
edited July 2017 in Reckon One
I'm trying to generate a Balance Sheet for last year, yesterday it worked fine, today it comes up with 'an error occured while processing your request'. Other reports work fine. I have tried multiple times in the last three hours and have tried different browsers. Is it me or Reckon?

Comments

  • RavRav Administrator Posts: 9,785 Administrator
    edited July 2017
    Hi Anna,

    This one is us unfortunately :( 

    The Reckon One team are looking into this at the moment, looks to be an sporadic issue but been quite consistent today.

    I'll keep you posted on this. Apologies for the hassle! 
  • AnnaAnna Member Posts: 4
    edited July 2017
    Annoying! "Helpdesk", BTW is crap - hanging up now but 38 minutes in the queue with no response.
  • RavRav Administrator Posts: 9,785 Administrator
    edited July 2017
    Anna,

    Apologies for the long wait you've had to go through, there is definitely high call volume at this time of year and the teams are doing their best to get through this as quickly and thoroughly as possible.
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