Payroll Premier 17/18 (26) wont email payslips.

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Goph
Goph Member Posts: 6 ✭
edited July 2017 in Payroll Premier
There are other threads will emailing problems but my problem is not quite the same.  Emailing payslips works just fine with the previous version.  I even went back and tested it again - no problems.  When I try and email payslips in the latest version I get "sending email failed".  There is also a problem with selecting/deselecting staff from the email list.  No matter what I try select/deselect only work on the name at the top of the list.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2017
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    Hi Goph,

    I found a KB article referring to the error message you're receiving, although the circumstances of your issue are a bit strange seeing as the older version still works during your testing.

    ‘Sending Email Failed’ when sending payslips from Payroll Premier
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  • Goph
    Goph Member Posts: 6 ✭
    edited July 2017
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    Outlook is running and has Administrator privileges.  When I can get access to the computer again I will try some of the other options just to get the emails out.  However, the fact that the previous version works fine tells me that the solution will be something else.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2017
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    Thanks for letting me know Goph,

    In addition to the above, can you also please try running BOTH ?Payroll Premier and Outlook with Admin privileges. You're already running Outlook this way as you've mentioned but can I get you also do the same for Payroll Premier.

    Let me know how you get on

    Cheers
    Rav
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  • Tom_9175265
    Tom_9175265 Member Posts: 2 ✭
    edited July 2017
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    I am also having the same issue. I am running both Payroll Premier and Outlook with Admin privileges. Please let me know if there is a fix. 
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2017
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    Hi guys,

    I'd also recommend checking out our new KB/solution here -

    Payroll Premier is unable to email payslips after upgrading to new release 2017/18. I used to be able to email before. How can I email payslips again?

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  • Tom_9175265
    Tom_9175265 Member Posts: 2 ✭
    edited July 2017
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    Thanks Rav. I found out that the issue was with Outlook. It was blocking Payroll Premier from accessing it to send emails. 

    In Outlook 2016, go to: File - Options - Trust Centre - Trust Centre Settings - Programmatic Access and select the appropriate security level. 

    This fixed it for me, hopefully it works for others. 
  • Goph
    Goph Member Posts: 6 ✭
    edited July 2017
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    Thanks Rav
    Setting Payroll to run as administrator to fixed the problem.
    Makes sense when you think about it. We had the previous version running in administrator mode via a desktop shortcut.  When you install a new version you end up with a new desktop short cut.  We had not changed the properties of the new shortcut to run in administrator mode.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2017
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    Great to hear you're back up and running Goph, thanks for letting me know
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