Backup and rebuild HANGS at 99%

MM_7769277
MM_7769277 Member Posts: 115
edited August 2019 in Accounts Hosted
This happens ALL THE TIME.

I am backing up with full verification and the system gets to 99% and hangs.

SO FRUSTRATING.

What do I do? If I kill the process, how do I know that it's backed up?

PLEASE HELP.

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Comments

  • Leonie_7843277
    Leonie_7843277 Member Posts: 16
    edited September 2018
    I have had the same problem in the past... I now back up three times... starting with the backup that has no verification and working my way up to a full back up with all verification... I find that it works... still takes FOREVER!!!!... but you know that you have backed up and data has been verified!
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited August 2017
    Hi MM & Leonie,

    Sorry to hear you're both having issues with the backup process with Hosted.

    How large is your company file in MB? 
    When the full (complete verification) is being performed, how long are you waiting before deciding to cancel the process?

    For larger files it can take some time and although it may show it's hung at a certain %, processes are still working to complete the backup.

    In order to check if your file has been backed up, the timestamp on your backup file in the B drive should show the time and date of completion.


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  • Big Hat
    Big Hat Accredited Partner Posts: 93 Accredited Partner Accredited Partner
    edited February 2017
    Hi

    Experience has shown that on large files the Backup/Verify option can take many hours. Though doing regular full verification backups sometimes improves the speed.

    Check the options you selects when doing the backup

    John Peppas

  • Broni K Beerling
    Broni K Beerling Member Posts: 32
    edited July 2017
    how long are we supposed to wait - we have been trying for 3 days now to change over the 2017 sysTem - still cant get past 99% therefore cant update to 2017 PLEASE HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Big Hat
    Big Hat Accredited Partner Posts: 93 Accredited Partner Accredited Partner
    edited July 2017
    Just wait it may take a long time Ignore Windows NotResponding message

    John Peppas

  • Broni K Beerling
    Broni K Beerling Member Posts: 32
    edited July 2017
    3 days is enough waiting - I think its time to move to MYOB

  • Big Hat
    Big Hat Accredited Partner Posts: 93 Accredited Partner Accredited Partner
    edited July 2017
    I can assist by remote login after 130pm foc on thus occasion

    John Peppas

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 1,039 Reckon Staff
    edited August 2019