Point of sale error - this function cannot issue change in the form of cash

chris_9185567
chris_9185567 Member Posts: 3
edited August 2017 in Point of Sale
when a customer phones in to pay a layby payment using eftpos , transaction goes thru eftpos terminal as approved, but point of sale error message this function can not issue change in the form of cash and cancels payment in point of sale but eftpos transaction has gone thru bank acc

Comments

  • Chris Marshall_8154439
    Chris Marshall_8154439 Member Posts: 5
    edited July 2017
    What sort of Eftpos terminal is it - is it integrated?
  • chris_9185567
    chris_9185567 Member Posts: 3
    edited July 2017
    itergrated
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited July 2017
    Hello Chris,

    Welcome to the Reckon Community.

    Is the amount of the layby payment greater than the outstanding balance on the layby?

    Check that the Layby Payment and  EFTPOS buttons on the TouchKeyboard have the correct Function assigned -  "Layby Account Payment" and "Tender EFT" respectively.


    regards,
    John

  • chris_9185567
    chris_9185567 Member Posts: 3
    edited July 2017
    the amount entered is the same as the amount owing. this function worked on my previous version of point of sale. all other forms of eftpos payments work
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited July 2017
    Thanks Chris,

    Please consider the explanation and solutions in this article.


    regards,
    John