black screen or checkerboard screen

Lori RyanLori Ryan Member Posts: 3
edited August 2017 in Accounts Hosted
Apart from a black screen when sometimes trying to get into Reckon Hosted I get a checkerboard effect on the screen when I can get in which is so frustrating as I can't get reports or see where I am going on the main menu. Any ideas?

Comments

  • RavRav Administrator Posts: 10,775 Administrator
    edited July 2017
    Hi there Lori,

    Which browser are you using when you encounter this problem and how long has it been happening for?

    Does it happen when you try using Hosted on other browsers as well?
  • Lori RyanLori Ryan Member Posts: 3
    edited July 2017
    I have been using Internet explorer 11, then going thru Google, I have had the problem since changing to Reckon 6 months ago. I just tried it on another computer just going thru Google chrome and it was quicker and had no black out squares on the screen so looks like the solution maybe to change my browser on my computer to Google Chrome or is there a better one suited to Reckon? 
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