*RESOLVED* - Reckon Accounts Hosted - Launch issue (28 July 2017)

RavRav Administrator Posts: 9,785 Administrator
edited June 2019 in Accounts Hosted
Hi everyone,

We're currently investigating an issue affecting launch of Reckon Accounts Hosted.

You may encounter an error screen similar to one below -

Sincere apologies for the inconvenience, the team are investigating at the highest priority and further updates will be made here.

CLICK HERE FOR THE LATEST UPDATE

image
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Comments

  • CarolynCarolyn Member Posts: 7
    edited July 2017
    This reply was created from a merged topic originally titled Is server down?. Is the server down at the moment. Cant login. Keep getting http error 503
  • Harry YrrahHarry Yrrah Member Posts: 7
    edited July 2017
    This reply was created from a merged topic originally titled HELP, PLEASE!!! - Reckon Accounts Hosted NZ. Can not login into QB's this is the message coming on screen---


    This page isn’t working

    hosted.reckon.com.au is currently unable to handle this request.

    HTTP ERROR 503
  • RavRav Administrator Posts: 9,785 Administrator
    edited July 2017
    Hi guys,

    I'm really sorry you're affected by this problem at the moment, we're looking into it at the highest priority as we speak. I'll keep you posted.
  • JaneJane Member Posts: 3
    edited July 2017
    This reply was created from a merged topic originally titled hosted page not working. Is anybody having trouble launching Reckon Accounts Hosted this morning?  Am getting "this page isn't working" on chrome and a blank white screen in IE
  • JERJER Member Posts: 16
    edited July 2017
    This reply was created from a merged topic originally titled HI. Is anyone else in NZ having trouble logging into Reckon Hosted today? HTTP ....
  • Michael DuncanMichael Duncan Member Posts: 3
    edited July 2017
    Yup - same issue, same attempted multi browser fixes failed.
  • RavRav Administrator Posts: 9,785 Administrator
    edited July 2017
    Apologies for that Michael, we've got the team investigating this right now. I'll post updates to the thread as soon as I know more.
  • Michael DuncanMichael Duncan Member Posts: 3
    edited July 2017
    If it helps @Ravsingh we're located in Melbourne
  • Sue MillerSue Miller Member Posts: 37
    edited July 2017
    I have the same issue - located in Sydney.
  • CarolCarol Member Posts: 22
    edited January 2018
    At least it's not just me!
  • LeonieLeonie Member Posts: 21
    edited September 2018
    Having the same issue here in Western Australia this morning!
  • Paula EadyPaula Eady Member Posts: 1
    edited July 2017
    I also have the same problem located in New Zealand
  • JaneJane Member Posts: 4
    edited July 2017
    I'm hoping the issue is fixed sooner rather than later so I can get my end of month payments sorted before the weekend.
  • RavRav Administrator Posts: 9,785 Administrator
    edited July 2017
    Hi guys,

    Thank you all for your reports and I'm really sorry for the hassle at the moment. It looks to be rather widespread at the moment in terms of location which is quite evident from some of your locations.
    We've got all hands on deck looking at this and investigation is continuing. 

    More info to follow as soon as I have news on progress.

    Thank you all for your patience so far.

    Cheers
    Rav
  • Retro Rack GlobalRetro Rack Global Member Posts: 6
    edited July 2017
    This reply was created from a merged topic originally titled cant log in. cant log in this morning. hosted.reckon.com.au is currently unable to handle this request. anyone else having this issue. 
  • Debbie JonesDebbie Jones Member Posts: 1
    edited July 2017
    same issue & in WA 

  • LeonLeanne EmbreyLeonLeanne Embrey Member Posts: 4
    edited July 2017
    Not able to logon either-Queensland
  • Loretta JonesLoretta Jones Member Posts: 1
    edited January 2018
    Is there an eta on this as I have to finish the BAS today
  • Tracy BTracy B Member Posts: 7
    edited July 2017
    Thanks for keeping us in the loop Rav.  Fingers crossed we can all get some work done soon.
  • Paul MasonPaul Mason Member Posts: 56
    edited December 2018
    Last Friday in the Month today Rav !
    End of Month bills to process
    Keep working on a fix mate :-)

  • CarolCarol Member Posts: 22
    edited July 2017
    Nothing yet Loretta!
  • AlanaAlana Member Posts: 2
    edited July 2017
    Unable to access Reckon as of 11:00am? - QLD
  • KenKen Member Posts: 4
    edited September 2018
    I'm not getting an error message, just a blank page. Is this caused by the same problem?
  • Retro Rack GlobalRetro Rack Global Member Posts: 6
    edited July 2017
    of all days why on a Friday...  aauugghhh !

  • Gilly KleinGilly Klein Member Posts: 7
    edited July 2017
    This reply was created from a merged topic originally titled Is Reckon broken today?.
  • CarolCarol Member Posts: 22
    edited July 2017
    I have the same blank white page Ken. I assume it's the same issue.
  • LeonieLeonie Member Posts: 21
    edited July 2017
    yes Ken... others have said they only have a blank page too!
  • RavRav Administrator Posts: 9,785 Administrator
    edited July 2017
    Hi Ken,

    Yes it more than likely will be. The screenshot from my opening post above was on the Chrome browser so you may receive a differing result depending on your browser of choice.
  • AlanaAlana Member Posts: 2
    edited July 2017
    Yes. Aus Wide.
  • Helene GarrettHelene Garrett Member Posts: 1
    edited July 2017
    I do not even get a message just blank page.....very inconvenient when will this be fixed?????
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