*RESOLVED* - Reckon Accounts Hosted - Launch issue (28 July 2017)

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Comments

  • TraceyTracey Member Posts: 3
    edited July 2017
    No.  It sends me to the NZ hosted link.  I get the dashboard and then when I try to launch I get the error page.  I'll try clearing browser and from another.
  • TraceyTracey Member Posts: 3
    edited July 2017
    Logged in now through another browser. Thanks.
  • KarleyKarley Member Posts: 1
    edited July 2017
    I am still getting the 404 server error message too. Have tried logging in from Google Chrome and Internet Explorer and get the error in both browsers.
  • RavRav Administrator Posts: 10,918 Administrator
    edited July 2017
    Hi Karley,

    Let me check in with the team around this particular error message that both you and Tracey have been experiencing since the outage. I'll come back to you ASAP.
  • RavRav Administrator Posts: 10,918 Administrator
    edited July 2017
    Ok guys, just heard back.. the first thing would be to clear the browser cache and cookies before retrying. Also, to end any active remote sessions located in the Hosted control panel, then log out, close the browser and retry.

    If its still a problem after this, give us a buzz on 1300 799 150 so we can take a closer look into this for you.

    Cheers
    Rav
  • Terry KyleTerry Kyle Member Posts: 3
    edited July 2017
    AHHHH........ now getting "Server Error
    404 - File or directory not found.The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable."

    rebooted everything........... still same error

  • RavRav Administrator Posts: 10,918 Administrator
    edited July 2017
    Hey there Terry,

    Try out the suggestions in my post below (click here) in the first instance and see how you get on.

    Let me know

    Cheers
    Rav
  • Terry KyleTerry Kyle Member Posts: 3
    edited July 2017
    nope Rav, still same error (404)
  • Terry KyleTerry Kyle Member Posts: 3
    edited July 2017
    oooh oooh ooooh

    in on wifes laptop and thats the important one.... cheers
  • Michelle BathMichelle Bath Member Posts: 3
    edited July 2017
    In Queenstown NZ and cannot get in to reckon. Month end as well
  • Michelle BathMichelle Bath Member Posts: 3
    edited July 2017
    I cannot get on in NZ getting 404 error
  • Michelle BathMichelle Bath Member Posts: 3
    edited July 2017
    Back on

  • Martin SeawardMartin Seaward Member Posts: 10
    edited July 2017
    Not Fixed Yet for hosted!!
    "404 File directory not found
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