I click "Launch Accounts 2017 R2" but it opens Reckon Accounts 2016R2.

TimTim Member Posts: 2
edited August 2019 in Accounts Hosted
I'm trying to upgrade from 2016 to 2017. When I click launch 2017 it opens it 2016.

Comments

  • Peter GangellPeter Gangell Member Posts: 9
    edited August 2019
    This reply was created from a merged topic originally titled I'm trying to open 2017 hosted and it's aying that 2016 cannot open my file becau.... I select 2017 hosted version but then get an error to say that the 2016 version cannot open my file as it has been updated to a newer version. It seems that the 2017 selection is running the 2016 version. This has only happened as of today.
  • RavRav Administrator Posts: 10,781 Administrator
    edited August 2017
    Hi guys,

    Can I please get you to head into the Hosted control panel and end any of the active sessions located in there. Once that is done, logout (use the logout option NOT just close the tab or browser).

    Once you've logged out, close the browser and then try again.

    Let me know how you get on

    Cheers
    Rav
  • Peter GangellPeter Gangell Member Posts: 9
    edited August 2017
    Seems to have fixed it. Thanks
  • ZappyZappy Accredited Partner Posts: 4,651 ✭✭✭
    edited August 2017
    Rav what is causing this problem and can you fix it? Its getting a bit tiresome.
  • RavRav Administrator Posts: 10,781 Administrator
    edited August 2017
    Spoke to Support about this Kev, the most common cause is that the session is not being closed properly by going through File > Exit. In most cases, the tab or the browser is just closed which keeps the session hanging in the background. The upgrade to 2017 then occurs and brings up the hanging session. Ending that session will log it off completely from the session host.
  • TimTim Member Posts: 2
    edited August 2017
    That has fixed it for me too. Thanks Rav! I'll remind everyone to close sessions properly.
  • ZappyZappy Accredited Partner Posts: 4,651 ✭✭✭
    edited August 2017
    Okay Ill give it a whirl
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