*RESOLVED* Reckon Accounts Hosted - No Terminal Server (19 April 2017)

RavRav Administrator Posts: 10,784 Administrator
edited December 2019 in Accounts Hosted
Good morning everyone,

We are currently investigating an issue where upon logging into Reckon Accounts Hosted, you may receive an error stating -
"No Terminal Server is available to run application"

Our team is currently working on this issue as our top priority

We sincerely apologise for the inconvenience this may cause. Once the issue is resolved we'll update the thread right here.

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Comments

  • Mark WhitfieldMark Whitfield Member Posts: 2
    edited April 2017
    This reply was created from a merged topic originally titled no terminal server is available. try to get online & get "no terminal server is available" we are new to this online after many years of using desktop QB with never any problems! this is not a good look after only a few moths
  • Marilyn EdwardsMarilyn Edwards Member Posts: 10
    edited April 2017
    This reply was created from a merged topic originally titled hosted problem. I'm currently trying to get into hosted and it comes up with the following error no terminal server is available to run application RA.2016.AU.R2
  • RavRav Administrator Posts: 10,784 Administrator
    edited April 2017
    Hi Mark & Marilyn,

    Really sorry about this guys, we're working on this right now and should see a gradual reduction in this problem shortly. I'll keep you posted.
  • LeonieLeonie Member Posts: 21
    edited September 2018
    We had the same problem in our office this morning... we are all back online again now... inconvenient yes, but this is the first time that I have experienced this problem since moving to Hosted... I would say 2 years ago... but might be longer!
  • RavRav Administrator Posts: 10,784 Administrator
    edited April 2017
    Thanks for hanging in there guys, this issue is now resolved and access is restored.

    Let me know if you continue to receive the same error message.

    Apologies again for all the hassle and frustration caused.

    Rav
  • Jeffrey AranaJeffrey Arana Member Posts: 77
    edited April 2017
    Yes up and running OK by this morning at 0845AM AWST. But earlier at 7am same error seen by many "No Terminal Server" . All good now. Thanks Rav.

  • Mark HolmesMark Holmes Member Posts: 1
    edited September 2017
    We are getting this message this morning, Please advise if this is being worked on?
  • Derek BonelloDerek Bonello Member Posts: 1
    edited September 2017
    Getting the same message,ugh!
  • Trevor HartshorneTrevor Hartshorne Member Posts: 3
    edited September 2017
    Same problem - sitting here unable to work.....
  • Tom CarraTom Carra Member Posts: 4
    edited September 2017
    Same probem here, with no one at Reckon to call.. Looks like this is a recurring problem from at least 2015 until now.  Could Reckon please confirm that they are aware of the issue on 2/9/17 and are doing something about it?
    Thank you
  • Kim Van TussenbroekKim Van Tussenbroek Member Posts: 4
    edited September 2017
    I am having the same issue.... I'm unable to work... :-/

This discussion has been closed.