Customer Overpayments

Alison_8945242
Alison_8945242 Member Posts: 4
edited April 2020 in Accounts Hosted
I have a payment from a client back in march 2017 with an overpayment. The payment allowed me to save this amount to be used at a later date. The customer has finally taken up the overpayment in a payment made in August but the system will not let me pick up the overpayment in this financial year and keeps wanting me to change last FY payment allocation.
how can I use this overpayment in this FY?

Comments

  • Jeanette_9269711
    Jeanette_9269711 Member Posts: 6
    edited September 2017
    You will need to do a j/e.   Apply overpayment to Accounts Receivable and under Billable Name enter your customer.  Debit Bank Account with Overpayment amount as well.   This should put Customer in Credit and then input new invoice and apply payment from Bank Account,.    Hope this makes sense.  Notation should be bring to account overpayment from  ???

  • Alison_8945242
    Alison_8945242 Member Posts: 4
    edited September 2017
    Hi Jeanette, Thanks for the reply. I did what you suggested above and it allowed me to finally see the overpayment from the payment in March, but only allowed me to allocate to the journal i created. I was hoping to be able to allocate it to the invoice the customer applied the overpayment to at their end. What should i do from here? Thanks
  • Jeanette_9269711
    Jeanette_9269711 Member Posts: 6
    edited September 2017
    The only way to show the credit would be to print out a Statement for the Customer and send to him.  Pretty sure balance will show a credit.
    Jeanette
  • Shirley Ingle
    Shirley Ingle Accredited Partner Posts: 138 Accredited Partner Accredited Partner
    edited September 2017

    Hi Alison  I would have handled the entry this way.

    You have an unapplied credit for the customer. The customer pays in August for a lesser amount. The payment made was $X + credit = invoiced amount.

    What you do is if using Reckon Accounts or Hosted is to go to Receive Payments, put in the amount the customer paid you, then highlight (don't tick) the invoice the customer is paying and click credits (bottom right). Tick the credit amount and  click Done, this will take you back to the Receive Payments screen where you will now see a credit column inserted. So then the payment from the customer plus the credit you took up will equal the total amount of the invoice the customer was wanting to pay.

  • Sheryl_10313093
    Sheryl_10313093 Member Posts: 57
    edited April 2020
    I have tried this Shirley but I still don't show a credit available to use.
  • Shirley Ingle
    Shirley Ingle Accredited Partner Posts: 138 Accredited Partner Accredited Partner
    edited March 2020
    Hi Sheryl  What program are you using? If it is RAH or Desktop, then the overpayment may have been used during the year against a part payment of an invoice and not specifically the correct invoice and amount. You may have to check the payments and allocation of each invoice to find the error.
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited March 2020

    Hi Sheryl

     

    As Shirley suggested, if you check the customer’s payment allocations, you should be able to find it & “untick” its current allocation to make it available again.

    (TIP: It’s a good idea to utilise transaction Memos to make relevant notes in, as you can then “Find” a transaction via a “Description” filter search)

     

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com

     


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)