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Multi-Tasking in Reckon One App

Chris PChris P Member Posts: 48
edited December 2019 in Reckon One
In the iOS app, There is no ability to Multitask. Please fix this. Ie if you press home to get info from another app or email. Which is common.... The app logs you out and you lose all of the info you were working on. There needs to be a length of time before it logs out (like the Web app) Please fix this.


  • Reckon One Mobile TeamReckon One Mobile Team Reckon Staff Posts: 4
    edited May 2017
    Hi Chris,

    Apologies for the frustration you are having with the latest Reckon One mobile app update.
    Our mobile dev team are aware of this issue and are actively working on bringing the PIN functionality back to mobile app.

  • Chris PChris P Member Posts: 48
    edited May 2018
    Thanks for the reply, but bringing back the PIN won't fix the No Multitasking problem we face. You get logged out and it's super frustrating - that's not even a security feature it's just dumb.
  • Shafaq & AliShafaq & Ali Member Posts: 3
    edited September 2017
    Dear Reckon One Mobile Team, 
    I am new user to the Reckon One Mobile App and it has been good except for the logging off of the application as soon as you switch to a different screen. It has been a painful process to add customers and do invoicing when you want to just switch to your calendar to check the date of the when the customer was serviced. 

    Please help to fix this issue as soon as possible as it is really unnecessary to be logged off as soon as you leave the app and loose all the data you have been working on.

    Thank you. 
  • Chris PChris P Member Posts: 48
    edited May 2018
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