Reckon Accounts Home & Business 2017 Annual Licence Update - Lost Files

LornaLorna Member Posts: 2
edited August 2019 in Accounts Business Range
I recently renewed our 2017 Annual Licence for Reckon Accounts Home & Business, however all files dating prior to 2015 have disappeared. Can you please advise how to recover the lost files? 

Comments

  • ZappyZappy Accredited Partner Posts: 4,692 ✭✭✭
    edited August 2019
    Have you got a backup?
  • LornaLorna Member Posts: 2
    edited September 2017
    Yes, we need to re-instate our backup. 
  • ZappyZappy Accredited Partner Posts: 4,692 ✭✭✭
    edited September 2017
    That makes things easy then.
  • LukeLuke Reckon Staff Posts: 281
    edited August 2018
    Hi Lorna,

    Simply renewing your licence shouldn't cause any data to be lost.

    We would recommend using the find feature within the file menu to help you look for your data file. See below:

    image


    Hope this helps.

    Luke.

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