"failed to open connection to server using gateway"

VISCA LIANAVISCA LIANA Member Posts: 2
edited July 2019 in Accounts Hosted
Hi, am having the same issue "failed to open connection to server using gateway" I tried your advice to Marianne, I tried to open through my MacBook as well as my HP laptop, using safari/window ten explore..please help, I am already behind with invoicing and banking reconciliation.

Comments

  • JeanetteJeanette Member Posts: 9
    edited September 2017
    I have had this issue with a few of my client logins.  Check Control Panel first to make sure no one is logged in.  Then log in if message comes up, log in and out .  You may have to do a couple of times, but I evenutally have gotten in each time.  Hope this helps
  • RavRav Administrator Posts: 10,782 Administrator
    edited September 2017
    Hi Visca,

    Can you please let me know how you get on after following the steps highlighted by Jeanette in the post above.

    Cheers
    Rav
  • VISCA LIANAVISCA LIANA Member Posts: 2
    edited September 2017
    Rav, I tried again the next day, without checking the control panel or delete the history in the safari/google chrome, and all good till now. Thanks for checking with me
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