All email functionality stopped

Comments

• Rav Administrator Posts: 9,861 Administrator

  October 2017 edited November 2018

  Hi there Lorraine,
  
  What troubleshooting have you tried so far?
  
  Does the same issue occur after ending all active sessions within the Hosted control panel and then logging out before trying again?
  
  Let me know how you get on  
  

  0
• TONII Member Posts: 7

  October 2017 edited October 2017

  We too are having the same issue Rav. 
  
  

  0
• Jill Cunningham Member Posts: 5

  October 2017 edited October 2017

  We are having the same issue, began last night and still no emails being sent or cc'd
  
  
  

  0
• Rav Administrator Posts: 9,861 Administrator

  October 2017 edited October 2017

  Hi guys,
  Just a brief update, this seems to be affecting a few users at the moment and we've got the team looking into it right now.
  
  I'll come back to you with an update on progress as soon as possible.
  
  Sincere apologies for the inconvenience this is causing.

  1
• Rav Administrator Posts: 9,861 Administrator

  October 2017 edited October 2017

  Hi everyone,
  
  I've just posted an update to this on our main thread here -
  
  Email Issue - Reckon Accounts Hosted & Reckon One (11 October 2017)
  

  0
• Lorraine Member Posts: 22

  October 2017 edited October 2017

  I contacted the IT team in the afternoon. They resolved the issue at our end as missing invoices were found in our spam filter. Once found realised that this could be happening intermittently at client end. We made decision to send ALL outgoing email to ourselves first, and then re-send to intended.We will do this permanently from now as there is no alert to client's receiving or not receiving invoices, quotes, purchase orders etc. Time consuming but our only way around being able to "See" what we sent AND what we said.

  0