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Reckon Accounts Hosted won't launch

Michelle NewlingMichelle Newling Member Posts: 6
edited October 2017 in Accounts Hosted

Comments

  • RavRav Administrator Posts: 10,726 Administrator
    edited October 2017
    Hi Michelle,

    Can you let us know what's happening when you try to launch Hosted?
    Are you receiving any error messages etc?
  • Michelle NewlingMichelle Newling Member Posts: 6
    edited October 2017
    I click Launch a new page opens as usual. It says that I am logged on then closes itself.
  • RavRav Administrator Posts: 10,726 Administrator
    edited October 2017
    Head into the Hosted control panel and log off any active sessions located in the 'Log off Remote Sessions' area. Then logout, close your browser and try again.

    What process do you usually follow to logoff when you're finished using Hosted for the day?

    Let me know how you go
  • Michelle NewlingMichelle Newling Member Posts: 6
    edited October 2017
    Thank you that worked.Logging out and in again didn't work on its own but closing and reopening the browser did. Cheers Michelle
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