I can no longer email invoices since I've upgraded to Office 2013. I am using QB EasyStart 2010/201
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Kath, Partner
Member Posts: 19 ✭
When I try to email an invoice I get the message: An internal error occurred while preparing your message. It has not been sent. (MAPI error code 00000000 (0) at line 921 in sendemail.cpp) I also get a message saying the service is busy and try switching, but nothing happens when I try to switch.
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Thank you Kevin. How to I go about finding the KB for this particular problem? I've tried search, but haven't had any luck. Thank you for your time.
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Thanks Kevin, I've found article 3775. I'll give a go tomorrow. Thanks so much for your help.
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Another “glitch” in the expensive Reckon software. Suggestion: try the software before releasing (selling) it to consumers.0
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Yes, Kevin, dear, but with continual updates to the VERY expensive Reckon software, surely you could attend to a somewhat vital component such as email? Should be a priority for business software, along with workable and efficient bank feeds.0
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Hi Again Kevin, I'm still having issues with emailing from QB. I was wondering if you think upgrading to EasyStart 2013 might resolve the issue? Thanking you in advance. Cheers.
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Ok, so I bought and loaded the Reckon Accounts Easystart 2016 and guess what??!!! I'm STILL getting the error code MAPI error code 00000000 (0) at line 921 in sendemail.cpp!!!! Please help!!! I spoke to the support people prior to the purchase and they assured me Easystart 2016 would send emails with Office 2013 and Windows 10.
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Thanks Kevin, I will. What would be the best time to call you?
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Hi Kevin, I tried ringing you, but no answer. Could you give me an idea of what time suits you best for a phone call? Thanks.
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Thanks so much for all your help this morning Kevin! It was beyond anything I would have hoped for. Unfortunately, starting a new company did not help with the emailing problem....so I guess we're back to square one, but your time and effort today was truly amazing and much appreciated. Thank you.
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Ok....so I tried logging in as Administrator and no luck, either. Maybe Jay Jay might have another idea (fingers crossed). Again, thanks so much for your efforts, Kevin.
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