How do I delete 3 journals that were created as a payment run in Reckon One when wifi too slow

WendiWendi Member Posts: 14
edited August 2018 in Reckon One
How do I delete journals that were created as a payment run in Reckon One, whilst the wifi was too slow,it generated 4 entries while finalising the payment run, the correct entry was duplicated 3 times. I cannot find out how to delete or reverse these 3 rogue entries.

Comments

  • LukeLuke Reckon Staff Posts: 281
    edited August 2018
    Hi Wendi,

    Thank you for your query.

    If you could confirm for me, did you click the finish pay run button multiple times because you thought nothing was happening?

    I'm suspecting these multiple journals were created either due to the reason above, or due to your slow connection.

    Moving forward, to remove the multiple journals you would need to undo the payrun and then delete the payrun. This will delete the multiple journals. Unfortunately, this would mean you would have to process the payrun again.

    Please let me know how you go.

    Luke.
  • WendiWendi Member Posts: 14
    edited October 2017
    Thanks Luke, I got there just before I received your email!, the only thing I needed to do before undoing the payrun was to delete the payment first.
    Thank you for your response.
  • Jodie PorterJodie Porter Member Posts: 38
    edited November 2017
    Hi Luke and Wendi (Sorry to hijak your post). I have the same issue except I deleted the extra pay runs. Now the pay run isn't there to undo but the journals are still there. 
  • Jodie PorterJodie Porter Member Posts: 38
    edited November 2017
    Hi Luke and Wendi (Sorry to hijak your post). I have the same issue except I deleted the extra pay runs. Now the pay run isn't there to undo but the journals are still there. 

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