help desk security concerns

Jay Garland
Jay Garland Member Posts: 130
edited August 2019 in Accounts Hosted
I needed to call tech support with a problem. I was asked to provide my log-in details with password so that they could ascertain the problem. I did not wish to provide that level of detail and requested screen sharing. I had to request several times before they went down this path. I really encourage RECKON to be more professional and not ask customers for their account passwords and opt for screen sharing instead!

Comments

  • Toni_9025747
    Toni_9025747 Member Posts: 132
    edited December 2018
    Agree!!!
  • Carol_7524758
    Carol_7524758 Member Posts: 16
    edited November 2017
    Absolutely, there are many options out there, there is absolutely no reason they should need your login and password to look at your file.  That should have been the first thing they took care of when setting up Reckon cloud options.
  • Jeff Worme
    Jeff Worme Member Posts: 8
    edited August 2019
    and they send all your passwords in plain text emails. Very very poor. Have asked why before. Not interested in fixing