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Reckon Accounts Hosted - Launch Issue (14 November 2017)

24

Comments

  • RavRav Administrator Posts: 10,726 Administrator
    edited November 2017
    The teams are working as quick as possible to put this right Gareth. 

    I should have another update shortly, stay tuned.
  • ClaudiaClaudia Member Posts: 1
    edited November 2017
    I am using google chrome and have also trouble to log in. Black screen, no Q drive all the above
     
  • VeronikaVeronika Member Posts: 2
    edited November 2017
    We are experiencing all above issues. What is the ETA for resolution please?
  • Irene GianattiIrene Gianatti Member Posts: 2
    edited November 2017
    Yay! I'm back in!!
  • Tonys TyresTonys Tyres Member Posts: 48
    edited November 2017
    mine comes up with errors  (-6000, -80)
    can i bill reckon for lost of work hours  it impedes badly on my customers
  • Complete UteComplete Ute Member Posts: 12
    edited November 2017
    We're out with several different error messages coming up
  • Chris TChris T Member Posts: 1
    edited November 2017
    Ditto
  • RuthDRuthD Member Posts: 1
    edited November 2017
    Having problems with Reckon Hosted since 2pm Sydney time. Company file loads ok but then receive an error message saying Reckon needs to abort and close.
  • A&J Carpentry MaintenanceA&J Carpentry Maintenance Member Posts: 18
    edited November 2017
    I am up and running again. Thank goodness.

  • Annie LandmanAnnie Landman Member Posts: 5
    edited November 2017
    we are trying to log into accounts hosted to type out some important invoices but it keep saying that someone else is logged in even though nobody is logged in. So frustrating as we need to send invoices today

  • Tonys TyresTonys Tyres Member Posts: 48
    edited November 2017
    mine comes up with errors  (-6000, -80)
    can i bill reckon for lost of work hours  it impedes badly on my customers
    no black screen
    have logged off prev users
    just aborts and comes up with error above
  • Felicity RaceFelicity Race Member Posts: 1
    edited November 2017
    Not resolved-- any ETA?  Might go home...
  • Tonys TyresTonys Tyres Member Posts: 48
    edited November 2017
    still crap

  • Gareth from Just ValvesGareth from Just Valves Member Posts: 17
    edited November 2017

    are we all located on H202 server?


  • RavRav Administrator Posts: 10,726 Administrator
    edited November 2017
    Hi all,
    We're currently in the process of rebooting the affected file server which hopefully yields the result we're looking for. Once that is done the team will perform some testing. 

    Hang in there, I appreciate that its really frustrating and I do sincerely apologise. I'll keep you all posted on progress.
  • Annie LandmanAnnie Landman Member Posts: 5
    edited November 2017
    no, not resolved still can't get into it


  • Tonys TyresTonys Tyres Member Posts: 48
    edited November 2017
    still nothing i seem to be only one that gets up to pass word then tells me to contact reckon support
    ring them they tell e theres an issue 
    look at community and issue is totally diff to mine  HELP

  • Tonys TyresTonys Tyres Member Posts: 48
    edited November 2017
    error (-6000, -80)  what ever that means
  • Gareth from Just ValvesGareth from Just Valves Member Posts: 17
    edited November 2017
    I think that my issues are sorta the same as yours Tonys Tires
  • Janelle KnightJanelle Knight Member Posts: 49
    edited January 2019
    AAARRGH!!!!!!! doing my head in..................
  • Richard PetersRichard Peters Member Posts: 2
    edited November 2017
    I am still having problems also, it is either the black screen or it will go past that and when I try to log in to a company quickbooks is not responding so I have to can it and then when I try to log back in it is the blank screen again. I have used the log out option as you said in the previous message but I can not see any option that allows to end all active sessions.
    Richard

  • Tonys TyresTonys Tyres Member Posts: 48
    edited November 2017
    does anyone else know how to fix
    im getting no replies
  • Tonys TyresTonys Tyres Member Posts: 48
    edited November 2017
    does anyone at Reckon know what error -6000, -80 is ????????????????????????
    should be in their trouble shooting folder if they have an error number
  • RavRav Administrator Posts: 10,726 Administrator
    edited November 2017
    Tony,
    The issue and error message you are experiencing is part of the current problem that we're working on. Be assured that we're working on this at the highest priority.
  • Richard PetersRichard Peters Member Posts: 2
    edited November 2017
    Rav, are you listening to the coments coming through, quickbooks is not working and some of us need to send invoices so we can get paid.
  • Annie LandmanAnnie Landman Member Posts: 5
    edited November 2017
    The attempt to login with the user name ädmin" failed. The user is already logged into the company file. If possible, try logging in using a different user name...
    There isn't another user name and nobody else is logged in.  !!!!!!!!!!!

    hate this programme, it's always playing up.... grrrrrr

  • Gareth from Just ValvesGareth from Just Valves Member Posts: 17
    edited January 2019
    Janelle, you missed one word between "my" and "head". I believe that its an adjective, and I believe that its close to ducking :)
  • Janelle KnightJanelle Knight Member Posts: 49
    edited January 2019
    BTW, I contact tech support and lucky for me only 16 mins waiting and he told me we should all be up and running within 30 mins (that was at 3.20pm Qld time).   Don't hold your breath people.
  • Diane McKoneDiane McKone Member Posts: 6
    edited November 2017
    Same here can't get in really need to do some work here

    Diane
  • Annie LandmanAnnie Landman Member Posts: 5
    edited November 2017
    they are going to reboot apparently then look into it...... we have to hang in there.....that's ok if you don't have to send out invoiced today !!!!
This discussion has been closed.